New dress looks like it has been pulled out of dirty washing basket

valleyview_2

Hi there,
I would be very interested to hear from anyone regarding my problem. I bought a dress from a high-end high street retailer for £150. I was explicit in telling the sale's assistant that I was going to wear the dress to a wedding. A week later I wore the dress to the wedding and within an hour of wearing the dress it was creased everywhere. The creasing of the dress was not to be reasonably expected from the way the garment looked when I purchased it, and I was doing nothing unreasonable in the dress to warrent such creases.

I rang the shop up to complain, and they said that they could not take the dress back because it had been worn. I explained that I did not think it was fit for purpose, and the manageress said that certain dresses should not be worn to certain events, impying that the dress should not have been worn to a wedding, even though I explicitly stated that this was where I was to wear the dress.

I have now been going back and forward to customer services. I sent the dress to them, but they sent it back saying that there was no fault with the fabric. However, the dress is unreasonably, and unexpectedly, creased in a way that no-one could have reasonably forseen in the shop. I also feel that, as I was explicit about where I was going to wear the dress, if it was not suitable to wear to a wedding then I have been, infact, mis-sold the garment.

The company have said that they can do no more as the dress was sold in merchantable quality. Does any body have any ideas about how I can proceed, if at all? I feel that I have been fobbed off by a shop that has sold me something that has turned out to be unwearable.

Thanks

Coopdivi

Have you thought about ironing it?

mountainofdebt

What is the material?

peachyprice

What fabric is it?
Do you have a website link for it?

McKneff

Coopdivi wrote: »

Have you thought about ironing it?

:rotfl::rotfl::rotfl:

Job done....

peachyprice

I'll put money on it being linen.

Valli

peachyprice wrote: »

I'll put money on it being linen.

If you're running a book I'll have a punt on linen too.

valleyview wrote: »

Hi there,
I would be very interested to hear from anyone regarding my problem. I bought a dress from a high-end high street retailer for £150. I was explicit in telling the sale's assistant that I was going to wear the dress to a wedding. A week later I wore the dress to the wedding and within an hour of wearing the dress it was creased everywhere. The creasing of the dress was not to be reasonably expected from the way the garment looked when I purchased it, and I was doing nothing unreasonable in the dress to warrent such creases.

I rang the shop up to complain, and they said that they could not take the dress back because it had been worn. I explained that I did not think it was fit for purpose, and the manageress said that certain dresses should not be worn to certain events, impying that the dress should not have been worn to a wedding, even though I explicitly stated that this was where I was to wear the dress.

I have now been going back and forward to customer services. I sent the dress to them, but they sent it back saying that there was no fault with the fabric. However, the dress is unreasonably, and unexpectedly, creased in a way that no-one could have reasonably forseen in the shop. I also feel that, as I was explicit about where I was going to wear the dress, if it was not suitable to wear to a wedding then I have been, infact, mis-sold the garment.

The company have said that they can do no more as the dress was sold in merchantable quality. Does any body have any ideas about how I can proceed, if at all? I feel that I have been fobbed off by a shop that has sold me something that has turned out to be unwearable.

Thanks

If it has creased it will iron out. Only if you CANNOT iron the creases out could you possibly have a cause for complaint. If the fabric is indeed linen then you will have no justifiable complaint, as linen creases.

Though the manageress's comment seems rather odd...what makes a dress suitable for, or unsuitable for, an event is the design/style rather than the fabric, usually. A linen dress in an appropriate style would be suitable for any formal event such as a wedding.

Of course, now you've BEEN to the wedding you no longer need the dress...

mountainofdebt

peachyprice wrote: »

I'll put money on it being linen.

Must admit I thought Linen as well.

I refuse to buy anything made of Linen for this very reason

Coopdivi

On the other hand, a cynical person ( not me :cool: ) might say that because the event for which the OP bought the dress is now over they have no more use for it.

dalesrider

Coopdivi wrote: »

On the other hand, a cynical person ( not me :cool: ) might say that because the event for which the OP bought the dress is now over they have no more use for it.

You have to wonder how many times the retailer has heard that story.....:rotfl:

Caz3121

years ago I went shopping with my SIL and she scrunched the fabric on garments into her fist to see how it would crease, I do the same now, often fabric creases much more than it looks like it will....and I never buy linen!