Sky or BT - who's to blame?

lb364 Forumite Posts: 1,182
Part of the Furniture 500 Posts
Hi all,

I recently signed up for Sky on a half price deal for the house I've just completed on.

When they came to install the TV, broadband and phone on the same day, the TV was installed no problem but the BT engineer said we didn't have an existing phone line and, as the telegraph pole was too far from the house they would have to erect a new one to install a phone line.

He also said that as we weren't BT customers it would take three weeks because they keep non-BT customers waiting as long as possible :mad:

Now, I find all this hard to believe because: the house has been standing since the 50's so am pretty sure it would have had a BT phone line before the Virgin one the previous owners had. And if I check the address on the BT website I'm told 'We've found a phone line at this address we can easily activate for you'.

Anyway, we contacted Sky to say we weren't very happy - how we had taken time off work, having to use our mobiles etc. and that we want to know when it will be done. The first reply was that we they would sort it our ASAP but then we received a text telling us they would update on on 15th August :eek:

So my question (if you've got this far!) is is this Sky falling short on customer service or BT playing games?


  • davemurgatroyd
    davemurgatroyd Forumite Posts: 683 Forumite
    BT Openreach are responsible for everything from the exchange to the master socket in your house - so almost certainly them.
  • Moneymaker
    Moneymaker Forumite Posts: 1,984
    1,000 Posts Combo Breaker
    But your contract is with Sky so that's who you must hassle.
  • cbrpaul
    cbrpaul Forumite Posts: 756
    Part of the Furniture 500 Posts Combo Breaker
    there was a time that if you had a NTE5 inside your property ( In Situe) then you did indeed have a line installed by BT ,, NO CHARGE !! !!
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