Sign-up with BT as new customer at end of contract?

geraint83

Hi everyone,

I'm currently in contract with BT until 28 August for Unlimited Broadband (£11.65 - discounted price from £25), Evening & Weekend Calls (£2) and BT TV (£10 - discounted price). The package will revert to full price at end of contract.

I gave them a call today to see what they could offer me since I have 30 days left before my contracts ends - turns out, not much! The agent could only offer Unlimited Broadband (£13.65 - discounted from £16), Evening & Weekend Calls (£2 - full price) and BT TV (£12.50 - full price).

I'm happy to stay with BT, but would like a new router (my Home Hub 2 is on the blink) and would quite like a YouView box instead of my Vision + one so that I can access a greater selection of catch-up TV.

I was told that a new router would cost £35 + £6.95 delivery (£41.95), while a YouView box would cost me £299.

I understand that existing customers are being offered the new Home Hub 4 at that price, but I was under the impression that you could get the YouView box in exchange for another £49 connection charge. Is this true?

Have I called BT too early, and should I wait until the end of my contract on 28 August before making another call in the hope they can offer something better?!

I have requested my MAC code and have threatened to leave them for PlusNet, although they don't provide a TV service (TalkTalk isn't an option around here - our exchange hasn't been unbundled) and we're keen to keep that on because the little one uses it quite a bit.

What I can't get my head around is that if I signed up on the BT website as a new customer, I could pay only £2ish a more per month for what the agent was offering me, but I would only need to pay P&P for a new Home Hub and £49 for the YouView box - although these would be offset by the £40 Sainsburys voucher.

Is there anything stopping me from signing up again this way, or are these deals for new customers only? Or, is there anything to gain by phoning up tomorrow and speaking to someone different?