PPI & Legal & General/AWD/Carrington Carr

tattybogle18

Hi, just to let you know that we had PPI insurance with our mortgage, sold to us by AWD/Carrington Carr finance. We are fairly savvy folk but had not realised that the PPI only ran for five years (or 60 months as they put it - I think they do this to throw you). We got a letter from Martin Kaye our solicitors, saying that we may have been missold PPI. We used template from this site to apply to Legal & General for a refund, only to be turned down. We then wrote to the ombudsman and it's taken almost a year but we have been successful and have £10,000+ coming our way shortly.

It's well worth taking things further and going to the ombudsman. If anyone wants any help, let me know and I can give you a rough idea of what we said on our application.

The message is, don't give up just because L&G say no. A friend of mine once said that any insurance claim seems to be turned down in the first instance but if you persevere, they may pay out. Don't give up without a fight.

dunstonh

We are fairly savvy folk but had not realised that the PPI only ran for five years (or 60 months as they put it - I think they do this to throw you).

Single premium MPPI is a mis-sale. It should be monthly premium. Most monthly premium MPPI complaints fail. Most single premium complaints succeed.

It's well worth taking things further and going to the ombudsman. If anyone wants any help, let me know and I can give you a rough idea of what we said on our application.

You really dont need to say anything more. The fact it is single premium MPPI is enough for it to be upheld. L&G should really have upheld it in the first place as they must have known the FOS would overrule them.

The main issue iwth AWD cases is that L&G only took on liability on post January 2005 cases. Not those sold prior to that date.

valleyboy1970

Hi. My wife was sold a Single Premium MPPI in the spring of 2004 (we don't have the paperwork to confirm exactly when). Martin Kaye has written to her to suggest she was mis-sold and they have since obtained copies of the agreement and advise that there is £10,000 waiting for her to claim (less their modest 20% + VAT fee). The person who called her back said the process isn't as straight forward as a regular PPI claim, hence worth employing them. From your reply, you suggest that from 2005 L&G were responsible for addressing claims. What should we consider doing for a policy that was set up in 2004?

Martin Kaye also refer to a partnership with Mac Fin. Has anyone used this company. I've tried looking them up online but there is very little info available.

Thanks for any help you can give.

magpiecottage

There has been some talk of successfully complaining to the insurer in relation to earlier policies. However, this has not been verified.

Of more concern, though, is how, if this person has such information, they got hold of it.

valleyboy1970

Thanks for replying. M Kaye were the solicitors who represented my wife during the remortgage. She called them back following their initial letter and gave them authority over the phone to retrieve the agreement. On reviewing the agreement - she was called back with news of a potential £10k compensation claim. The person who called her doesn't appear in the list of staff on MK's website - so we assume it was someone from Mac Fin. Mac Fin do not have a website so it's difficult to get any useful information about them. We have the callers name, but I'd prefer not to post it here.

I suppose my query boils down to how difficult this all is to pursue. If it is as difficult as the caller suggests, then I wouldn't be averse to paying someone to do so on our behalf - subject to discussing appropriate fees - e.g. a local solicitor or Financial Advisor perhaps. However, if it's just a case of writing to L&G, then I can do that. But what happens if they decide we have no grounds for complaint or are not responsible for that period in time?

Thanks again for any advice.

-taff

If they decide you hve no grounds for complaint, they reject your complaint.


Do it yourself and all you'll pay is a stamp.

magpiecottage

If you were being sold a mortgage package that included unnecessary insurance, it begs the question of why the solicitors did not act to protect your interests by pointing it out at the time so no harm was done - instead of waiting to charge you a fee to get it put right now.

Michellecbl

Hi Valleyboy,


Myself and my husband have divorced but in April we had a letter from Mac Fin claiming the single ppi we had in 2004 was mis sold, we are going through Mac Fin but apparently Assurant Solutions are trying to get the FOS to agree that they no longer have to pay the money back, this started in April this year and we have to wait to see what happens, good luck to you.

dunstonh

Michellecbl wrote: »

Hi Valleyboy,


Myself and my husband have divorced but in April we had a letter from Mac Fin claiming the single ppi we had in 2004 was mis sold, we are going through Mac Fin but apparently Assurant Solutions are trying to get the FOS to agree that they no longer have to pay the money back, this started in April this year and we have to wait to see what happens, good luck to you.

Probably as regulation only started in Jan 2005 and this was a 2004 sale.

magpiecottage

dunstonh wrote: »

Probably as regulation only started in Jan 2005 and this was a 2004 sale.

Additionally, the broker would have been regulated under the Mortgage Code and only required to adhere to its standards.

FOS is rejecting most complaints which rely on the Mortgage Code, so it would be reasonable for Assurant to try to persaude it to do so in this instance.