Orange Upgrade Prices

Nelson341

I have around 6 months left on my contract & today called to see about cancelling to take a new contract out with them. I was quoted £153 to cancel now and be finished with Orange or £158 to cancel if I take out a new contract through them. Is this normal? I've been paying around £40+ a month for 18 months already so if this isn't common then I'll call them back later to speak to a manager. I was in a rush so didn't argue it this morn but checking if worth me calling back to push this at all?

Thanks in advance for any advice

moonquack78

Sounds normal, you have signed a contract to pay a certain amount of money for a certain period, and you haven't completed that period. A new contract would just be an additional contract, and has no bearing on your current contract. It sounds a bit odd that they are charging you more to stay with them than to leave though.

pepdavies

I would think they'd want to keep you with them if you're giving them £40 a month!

davmail

All the mobile phone companies have total control,you are not a customer,but a source of unlimited cash to them.It's all about profit,not offering you the 'customer' a good deal.