Fraudulent Easy Jet Price Promise

sarah2535

Bit confusing this, but, flights I booked on the 3rd July went down in price £30 for the whole booking. Without an offer. So I rang to get a price promise. I explained to the woman on the phone and she said she would put me on hold and check it. I was on hold for around 10 minutes. She then said she would call me back as it was taking her a bit longer than expected (It took me less than a minute to enter the dates in). While I was waiting for her to call back I refreshed my screen and guess what? They had increased again, which was very coincidental. So as I expected she phoned back to inform me that I was wrong and it was more expensive. Less than 24 hours later, I checked again, and it was £30 cheaper again. So thinking I was clever I print screened, with the date and time etc, and emailed it to them. I have waited a week for a reply which was very apologetic 'but unfortunately can't deal with price promise via email, you have to phone customer services and it will be the price at time of call' which currently is now only around £15 cheaper. But, I am reluctant to phone again, get charged for the call for them to fiddle with the prices again and not get anything anyway. So the customer never gets anything back with Easy Jet Price Promise! Has this happened to anyone else?

mcfisco

I very much doubt they manually input any prices, the just allow the algorithms in the software to do it.
Besides, they're hardly likely to allow a CS rep the permissions to change it and TBH, they wouldn't bother on a case by case basis given the massive number of tickets they sell.

budgetflyer

Do you really think they changed their whole website just for you?

jpsartre

Pretty ridiculous to think they would go to all that trouble to save a few quid. I've claimed on the price promise policy in the past without problem.

davidjwest

They may use cookies on their website to track you and so the price fluctuates depending on your behaviour.

I have noticed this with Ryanair's website last year, I was keeping an eye on the price of a certain flight and checking fairly regularly when I noticed one day they'd gone up. Rang my wife at work to tell her and she checked and got a different price, the old cheaper one.

Deleted my cookies and the price was then lower again, coincidental maybe.