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BT Vision update...
loveabargin99
Posts: 1 Newbie
Hello all.... this is my first post so please be kind!
I have had BT Vision for a number of years with no issues what so ever. Recently they have updated their whole system and its awful!
Long list of bugs with a number of the bits of software... I have made a complaint which has in turn sent an engineer out and replaced my box, but the bugs are still all these.
Not sure whats best for me to do. I do like to be able to record all the shows that I watch. Should I look at another provider (is there any you can recommend at a similar cost to BT Vision (£5 per month))?
If I do stick with BT, is there any compensation that I can look at getting? For example, should I look at going back to them saying the service is not good enough, give me X months free while you sort them out? Is this going to wash?
Please help!
I have had BT Vision for a number of years with no issues what so ever. Recently they have updated their whole system and its awful!
Long list of bugs with a number of the bits of software... I have made a complaint which has in turn sent an engineer out and replaced my box, but the bugs are still all these.
Not sure whats best for me to do. I do like to be able to record all the shows that I watch. Should I look at another provider (is there any you can recommend at a similar cost to BT Vision (£5 per month))?
If I do stick with BT, is there any compensation that I can look at getting? For example, should I look at going back to them saying the service is not good enough, give me X months free while you sort them out? Is this going to wash?
Please help!
0
Comments
-
Hi,
If you list all your bugs and problems down, and how long these have been affecting you and what inconvenience they have caused, you should get some compensation.
Just contact the BT Mods with the above and they will look into the matter for you -
https://bt.custhelp.com/app/contact_email/c/4950
Hope you get it sorted soon. And it does get better (with further updates to the box).
Oh! - And make sure you use the phrase 'Not fit for purpose'.0
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