Have cancelled sky but still have broadband?

lanclass_2

I have cancelled sky tv, sky talk and broadband with effect from 17/7/13 (gave them notice on 17/6/13). The sky tv went off and it appears that my telephone line has gone (went off on 18/7) but I am still getting broadband. On my account it says that I have paid for line rental and broadband from 12/7 - 11/8. I don't understand what's going on and I'm moving home on 22/7. Anyone got any ideas?
Thanks for your help!

Buzby

All you can do is ask them - forum members wouldn't know. It could be a mistake, or they forgot to terminate, or it will shortly!

bubblegun

lanclass wrote: »

I have cancelled sky tv, sky talk and broadband with effect from 17/7/13 (gave them notice on 17/6/13). The sky tv went off and it appears that my telephone line has gone (went off on 18/7) but I am still getting broadband. On my account it says that I have paid for line rental and broadband from 12/7 - 11/8. I don't understand what's going on and I'm moving home on 22/7. Anyone got any ideas?
Thanks for your help!

The broadband takes from 1-10 working days to fully cancel from the line. So it may work but service cannot be guaranteed beyond the cancellation date.