Should I Complain?

RazWaz

I've recently done a clear out of my whole flat, most old things got thrown away, but I collected all the nice things I didn't want and put them all together in a box ready to be dropped off at a charity shop.

I just had a grocery delivery from ASDA, the guy just walked in and headed to the kitchen and as he went past he knocked the box off a table. The hallway is very wide so he could easily have got something twice the size through with no effort. There was lots of delicate stuff in there, including glass and it's all broken, there was also soft toys, which are now covered in shards of glass.

Should I complain or not? Part of me says no because I was giving it away anyway, but another part says he needs to learn to be more careful, and yet another part says the charity has been robbed of it's donation.

Not sure what to do really.

whitewing

I would let them know and ask them to make a small contribution to your chosen charity, as you do have the inconvenience of having to clear up and the charity has missed out - they get a reasonable amount for brick a brac.

But I wouldn't turn it into a long running saga.

jacques_chirac

It was an accident, these things happen. Did he apologise, maybe offer to help you clear it up? If so leave it at that - a complaint could result in a disciplinary.

McKneff

I have to agree, it was an accident,
in fairness, could you be partly to blame for leaving it in a bit of a precarious place.

I would just move on to be honest.

RazWaz

jacques_chirac wrote: »

It was an accident, these things happen. Did he apologise, maybe offer to help you clear it up? If so leave it at that - a complaint could result in a disciplinary.

No he just kicked the stuff and walked away, no apology. It was on the middle of the table, he pushed it around 2 foot off the table and onto the floor. If he had been nice about it I'd have just let it go.

good_advice

I would have felt uncomfortable with him coming further than the doorstep Why did he come in?
My deliveries just put the bags just inside the door.

RazWaz

I live in a set of flats with a large shared hallway. I let him in using the intercom and he knocked on my flat door. I went to shut the kittens into the living room so they couldn't escape and heard a crash behind me.

pawsies

Complain their slogan isn't accurate

'Saving you money every day'

Maybe he took the Rollback a bit too seriously

Azari

RazWaz wrote: »

No he just kicked the stuff and walked away, no apology. It was on the middle of the table, he pushed it around 2 foot off the table and onto the floor. If he had been nice about it I'd have just let it go.

In that case, I would say you should complain.

The guy sounds like a complete oaf!

As a change from 'won't someone please think of the children', imagine he had done that in some old ladies house. He could have broken treasured objects and to not apologise is unforgivable.

He certainly needs a serious talking to from his management.

redmike123

Actually, yes you should complain, its not about what he did, so much as his 'couldn't care less" attitude. If you don't complain, he may well do something similar to another customer, but break stuff that was valuable to them.

olias

Asda have billions, they also have liability insurance. Personally I would be looking for the full new replacement value of everything that was in the box. The fact that you were about to donate it is immaterial. It could just as easily have been a £1000 vase!

Olias