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Amex Nectar card fees but no warning from Amex?
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fat-pudding
Posts: 161 Forumite


in Credit cards
Hi all,
I know that there had been some discussion in the past from people saying that Nectar Amex cards were going to get a £25/year fee but I understood this was only for some customers.
Today my partner got her annual statement and there was a £25 fee, so she called Amex and they claimed to have sent 2 letters, neither of which were received and after some discussion they moved her to a different product with no fee. I then looked on the back of my last Amex statement and saw that I had been moved to the same product with a yearly fee, again I had no letters from Amex, so speaking to the same customer service guy he moved me onto the other product with no fee.
It seemed a bit odd that all 4 letters went missing (or maybe they were never sent?) but the customer service guy said there was no need to investigate! I'll wait and see if we get confirmations from the calls today and if we don't I'll raise a complaint directly with Amex via letter about this as I think it's unacceptable we got no letters but statements and other letters are received with no problem.
Has anyone else been moved to this product without having any letter from Amex telling them of the revised terms? I can be 100% we had nothing from them as all statements and letters for anything financial related are filed by company in ring binders due to problems in the past with various companies trying to pull a fast one.
I know that there had been some discussion in the past from people saying that Nectar Amex cards were going to get a £25/year fee but I understood this was only for some customers.
Today my partner got her annual statement and there was a £25 fee, so she called Amex and they claimed to have sent 2 letters, neither of which were received and after some discussion they moved her to a different product with no fee. I then looked on the back of my last Amex statement and saw that I had been moved to the same product with a yearly fee, again I had no letters from Amex, so speaking to the same customer service guy he moved me onto the other product with no fee.
It seemed a bit odd that all 4 letters went missing (or maybe they were never sent?) but the customer service guy said there was no need to investigate! I'll wait and see if we get confirmations from the calls today and if we don't I'll raise a complaint directly with Amex via letter about this as I think it's unacceptable we got no letters but statements and other letters are received with no problem.
Has anyone else been moved to this product without having any letter from Amex telling them of the revised terms? I can be 100% we had nothing from them as all statements and letters for anything financial related are filed by company in ring binders due to problems in the past with various companies trying to pull a fast one.
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Comments
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Hello,
I had a letter from them late last year advising me of the change to a fee-paying card, with the option to move to a non fee-paying card with lower nectar point collection.
Neither were of use to me so I closed the card and opened a Sainsburys one.
It's disturbning that all 4 letters did not arrive - are your address details correct with them?0 -
Address details must be correct as I got a letter notifying me of a reduced credit limit earlier this year and we get all the statements without fail. Even more worrying was that originally we were supposed to have statements that were emailed but they never turned up so we ended up on paper due to problems with the Amex email system...
Depending on what the benefits are with the new cards we may get rid anyway (at least my partner might, Amex is useful to me when travelling for work) as I believe that Amex charge a dormancy fee if you don't use them enough so will have to take that into consideration.
Also the customer services rep didn't mention anything about getting lower nectar point collection when we changed today either, at least I'm assuming that's the case.0 -
fat-pudding wrote: »Address details must be correct as I got a letter notifying me of a reduced credit limit earlier this year and we get all the statements without fail. Even more worrying was that originally we were supposed to have statements that were emailed but they never turned up so we ended up on paper due to problems with the Amex email system...
Depending on what the benefits are with the new cards we may get rid anyway (at least my partner might, Amex is useful to me when travelling for work) as I believe that Amex charge a dormancy fee if you don't use them enough so will have to take that into consideration.
Also the customer services rep didn't mention anything about getting lower nectar point collection when we changed today either, at least I'm assuming that's the case.
My OH has the Amex nectar card. She received the initial letter advising of the change to the Ts and Cs ages ago but has not received any subsequent letters.
She did not want to keep the card so she called Amex and they advised that she could be switched to the "no fee" version which I understand offers less rewards than the wonderful £25/year card.
The customer service advisor also told her that they had sent out further letters to her (which she had not received) and further, she was advised by the CS agent that Amex are aware that many of the letters have failed to be issued. He apologies unreservedly and advised that he would shortly issue her something to sign up to the new Nectar card that does not have a yearly fee. This happened around 4-6 weeks ago. Nothing yet received by post.
Are Amex sending their post by royal mail or carrier pigeon?0 -
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Then today we get 2 new credit agreements to sign for the new accounts. This seems a bit odd as they told us it would all be completed over the phone and we could carry on using the same cards and nothing more would change.
This also proves that the post does work so all I can figure is that Amex never sent us letters about the changes to the T&C.0
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