New Phone - Advice Wanted

bbb_uk

I agree new customers are more important to them but that's the same for most companies (not just mobile networks). I'd follow jf2404 advice and port number to PAYG then get a new orange contract out and then port PAYG back to the new contract you have. The orange website generally do better deals online - more texts or something. Not sure about what shops can do.

andy88_2

Tell them you'd like to discuss changing the tariff and upgrading. They are being very lazy saying there are no upgrade options on that contract. I switched my Talk 60 to OVP Virgin 4 years ago, but that is no longer available unfortunately.

pollocmc

Will give them another call over the weekend in case I get someone a bit more helpful. I went the "Thinking of leaving" route and eventually got through to customer services. How do I get the "disconnections" dept as mentioned in martins (and others threads). I don't think they even got the "I would be willing to spend about £25 a month bit"

Can't quite get my head round this PAC shifting bit.

Do I:
get a cheap PAYG Sim card from say O2.
get o2 to move my number from Orange using the PAC (how would I do this)
get a cheap web deal for an D500 on orange
get O2 to give me the PAC to move from the PAYG SIM
get orange to transfer that PAC onto the new orange account

Is there a blow by blow account somewhere of how you do this somewhere

Mark.

knuckledragger

pollocmc,
what you've just typed IS a blow by blow account of exactly how to achieve what you want, lol.

Poppy9

My sister was an old orange customer paying over the top for 60mins. I told her the Orange website had a deal for £15 per month with 120mins and 30 text per month (anytime xnet) plus a free phone. She rang them to cancel her contract because she could get a better deal on line from Orange. They offered her this tarriff and let her choose a phone.

Try again.

Orange online

You can get cheaper on cash back deals but you have to keep all original invoices and return them within a specified time.

Re porting number to PAYG. I have 2 orange lines which today I gave 30 days notice on - should I ring them back and ask them to convert to PAYG so I can keep the numbers?

matrix999

As Poppy has just said push the Retentions Department, i've had dealings with them and there nornally very helpful and can do good deals. I would certainly mention the fact that you can get 120 x network mins and 30 texts for £15 per month from the Orange Website.

I think in normal circumstances they would switch you over to this tariff to keep your business

FREEisBetterThanCHEAP

What about £8 per month line rental, and just 8p a minute cross network?