Vodaphone being mega-obstructive

Earthworm

carrieparkinson wrote: »

hi,
* p4u are at fault for the second line not Vodafone. its always the point of sale on that one.
*p4u cannot cancel a line down. they have no authority to do so unless its a new line return.
*lost and stolen line @Vodafone is open 24/7
*takes seconds to order a copy bill on the system (£1.50 charge) / slightly longer to email it to you (for free). i never refuse to send either regardless of the balance on the account.(unless system issue) id say most agents have the ability to do both, no idea what their problem is... theres no policy stopping the agent from doing it regardless of the balance.
*email can take a day or so to get a response, dependent on the queue its in. if you did it via the website /online form and got the receipt then you will get a response eventually. (not the best answer i know).

i hope you get this sorted soon.

Are you able to explain how Phones4U are to blame for a line they didn't set up?

I also think you are missing the point with the itemised bill line the OP has already tried to get one.

marisak

First of all a MASSIVE thank you to all the people who took the time to read my lengthy initial post.:beer:
Using the email address that was provided by the first poster (what a start!) I was able to get a proper response, at last, from someone at Vodafone, who sent me the bills requested almost immediately (not quite the right bills, but it's a start!).
As a number of posters have pointed out, the second contract issue was one that my son has to suck up and he has learned a number of life lessons from that!
We now start the process of trying to get the cost of the calls to Somalia reimbursed from the insurance company almost a year after the original claim. So you may find me yet creating a new post regarding Policy Administration Services. Let's hope not.
In the meantime, it does sadden me that Vodafone basically created so many obstructions to getting obtaining these bills that my son, after a year of really trying, gave up. I spent a full working day on this myself and had to resort to MSE (no offence!) in order to get anywhere.
Really, Vodafone, that's not good enough.

Vodafone

Hi marisak,

I’m sorry to see the difficulties your son’s faced in getting this sorted.

So that I can look into this, please email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Please note that if you don’t have authority on the account, then we’ll need your son to email us.

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Many thanks,

Jenny
Web Relations
Vodafone UK