Help to remove a vodafone default

paulg88

** This has now been resolved! **
After having spoken to Lee and Jenny (both very helpful and a pleasure to speak to) this has now been resolved and the default removed.
The default removal was processed quickly (I believe it was ~7 days from my posting this message to getting word that Vodafone's QA team had sent the removal request to the credit reference agencies.
I would have updated this sooner, but I was waiting on Equifax updating my damn credit report (CreditExpert & CallCredit/Noddle updated the very next working day, but I think Equifax's updates are on a much longer delay so I sent a support request to nudge them along)

Huge thanks to the VF web relations team (specifically Jenny and Lee).

** This has now been resolved! **

A bit of background:
I'd been a customer of Vodafone for many years, with all monthly bills paid in full, and recently requested a PAC and final bill as I was moving to EE.
I figured that, as soon as I receive my bill I'd get that cleared, happy days.

However, I never received said final bill, despite meticulously checking my mail, So being proactive I decided I'd log in to my Vodafone online account and check the balance.
But it turns out Vodafone deactivate online accounts upon account closure, even if there's a balance.
I also called and requested that the final bill be sent again.

Still trying desperately to actually find out my balance and make a payment, I asked on the VF online forums, which advised me to fill in their contact form with a special code, and someone would advise further... Nothing.

Now, months later, I've still to receive such a bill, and have now ended up with a default on my credit file, which I definitely intend to get removed at all costs.

A few years ago I had financial troubles, and have worked painstakingly to ensure that since then everything is paid in full and on time, now Vodafone are giving me a huge step backwards in reward for my many years of custom.

I've repeatedly called VF since, but nobody seems to know the department to speak to, nor an address to which I can write.

I just think it's an abuse of position when despite trying to pay and making MUCH more than reasonable effort, my reward is a complete lack of communication from VF, and a default for my troubles.
Vodafone have all my details, address, email and phone, yet have seemed to make no actual effort to actually get in touch, and instead just decided to file a default.

Can anyone advise an address to which I can write, or how best I can get this sorted (default removed)? I'd really appreciate any pointers

Thanks!

fermi

You can contact the vodafone rep (Lee?) who posts here.

--> Vodafone company representative

Company reps have PMs disabled, hence contact via the http://goo.gl/5xNtj link.

You can also try [EMAIL="eforum.web@help.vodafone.co.uk"]eforum.web@help.vodafone.co.uk[/EMAIL].

Quote WRT135 - MSE in the subject line and give a link to this thread.

paulg88

Thanks fermi, have done.

Vodafone

Hi paulg88,

Thanks for making me aware of this.

It's good to see that fermi has been on hand with some pointers on how to reach me.

Once you've sent your email you'll receive an automated reply with a reference. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

paulg88

Hi Lee,

Thanks for your reply - the reference is:
WRT135 - MSE [#11692066]

Thanks,
Paul

Vodafone

Hi Paul,

Thanks for coming back to me.

I've received your email and will get back to you later today.

Kind regards,

Lee

Web Relations

Vodafone UK

teacup326

Paulg88 - I have a very similar situation with Tmobile going back to 2009, and i've only just found out about it yesterday! - Does anyone know if a Tmobile Rep lurks around this site, in order for me to get it sorted. I rang Tmobile Cust Services yesterday..... But "computer says no" - Without a mobile number and or account number we're unable to help you?????????????? ARRRRRRRGGGGGGGGG!!!!!!!!

paulg88

Hi Lee,

Have done some digging, namely with the credit ref agencies as to which address the default is registered to.

The default is registered to an address (southend rd) that I used much earlier in the account (years), and having spoken to an advisor on the phone today to check the account address, it seems it's reverted to this one for some reason. Which is where I must assume my final bill ended up.

This is confusing, as when closing my account I wasn't near a PC, and wouldn't have remembered the southend rd address details to go through security, as such it must have been my fairmont ave address at the time of closure.

I know for a fact this address was updated (using the online 'my account') to my new address a couple of years ago (fairmont avenue), because ever since moving there I made payments using debit cards registered to fairmont ave.
I had to update my VF details (to fairmont ave) in order for the payment to go through (cards were never registered to southend rd, as such wouldn't go through when my VF account was under this address as the cards had the new billing address).

I'd love to get this cleared up, and hope that there are records somewhere confirming these address changes?

Thanks in advance for your help,
Paul

paulg88

teacup326 wrote: »

Paulg88 - I have a very similar situation with Tmobile going back to 2009, and i've only just found out about it yesterday! - Does anyone know if a Tmobile Rep lurks around this site, in order for me to get it sorted. I rang Tmobile Cust Services yesterday..... But "computer says no" - Without a mobile number and or account number we're unable to help you?????????????? ARRRRRRRGGGGGGGGG!!!!!!!!

Hi teacup326,
It sounds like you just got an unhelpful customer service rep, just explain your account is closed and ask if you could give them name/address details instead?

paulg88

After having spoken to Lee and Jenny (both very helpful and a pleasure to speak to) this has now been resolved and the default removed.
The default removal was processed quickly (I believe it was ~7 days from my posting this message to getting word that Vodafone's QA team had sent the removal request to the credit reference agencies.
I would have updated this sooner, but I was waiting on Equifax updating my damn credit report (CreditExpert & CallCredit/Noddle updated the very next working day, but I think Equifax's updates are on a much longer delay so I sent a support request to nudge them along)

Huge thanks to the VF web relations team (specifically Jenny and Lee).

McKneff

Thanks for the update. Lots of people wouldn't bother to be honest but its nice that a few do....