Parking Eye letters - help please !

Suzie_G

Hello can you help me please? I have a parking charge from parking eye for a stay in the Meridian car park Havant. Before I found this forum, I raised an appeal on line as follows:
"I was in the car park at the time stated. I parked my car and made my way directly to the pay machine. I entered my registration number and paid £1.20 for 2 hours parking. The machine accepted the payment and I waited for a ticket which didn't come out. The display returned to Enter Registration, the money wasn't returned and as I am not required to display the ticket in the car, I assumed all was well and went shopping. I wish I had pushed the buzzer and spoken to someone but hindsight is a wonderful thing. I consider that I have paid the correct amount for my stay at the car park. The only other possibility is that I incorrectly input my registration number and wonder if you could check for a mismatch shortly after my arrival time 11:48 on 20/06/2013.
Please check your records and let me know if this is what happened."

Now I have had a letter saying that they can't find anything resembling my reg so want me to pay up.

I still consider that I have paid - my money was not returned. What is the next step? Should I write to the Meridian centre management asking them to waive the charge ?

I would welcome your advice please.

bazster

Yes that's a good move, but don't ask, demand.

Did their reply contain a POPLA code?

Coupon-mad

Suzie_G wrote: »

Hello can you help me please? I have a parking charge from parking eye for a stay in the Meridian car park Havant. Before I found this forum, I raised an appeal on line as follows:
"I was in the car park at the time stated. I parked my car and made my way directly to the pay machine. I entered my registration number and paid £1.20 for 2 hours parking. The machine accepted the payment and I waited for a ticket which didn't come out. The display returned to Enter Registration, the money wasn't returned and as I am not required to display the ticket in the car, I assumed all was well and went shopping. I wish I had pushed the buzzer and spoken to someone but hindsight is a wonderful thing. I consider that I have paid the correct amount for my stay at the car park. The only other possibility is that I incorrectly input my registration number and wonder if you could check for a mismatch shortly after my arrival time 11:48 on 20/06/2013.
Please check your records and let me know if this is what happened."

Now I have had a letter saying that they can't find anything resembling my reg so want me to pay up.

I still consider that I have paid - my money was not returned. What is the next step? Should I write to the Meridian centre management asking them to waive the charge ?

I would welcome your advice please.

Presumably they gave you a POPLA code so do not waste it, read other threads and draft your full appeal for POPLA (let's see it please so we can help). At the same time email or write a complaint to the landowner about the aggressive ticketing of their agent which has put you and your family off ever returning.

POPLA examples on these threads, you nee to go heavily on the signage issues and requirements to maintain their machinery as well as all the usual points you'll see repeated on other threads:

This one accuses a PPC of not doing a proper manual check of P&D payments & car regs:

https://forums.moneysavingexpert.com/discussion/comment/62187053#Comment_62187053

These ones have a lot about signage requirements and legal case law (= a good thing for POPLA):

https://forums.moneysavingexpert.com/discussion/4695227

https://forums.moneysavingexpert.com/discussion/4632455

In each case you have to read the whole thread to se the final draft POPLA appeal. Here are a few more to read & copy from, linked on threads:

http://forums.pepipoo.com/index.php?showtopic=80435&st=0&p=847558

https://forums.moneysavingexpert.com/discussion/4610773

https://forums.moneysavingexpert.com/discussion/comment/61968045#Comment_61968045

http://forums.pepipoo.com/index.php?showtopic=80716

HTH

Suzie_G

Thank you - I wrote to the shopping centre management and they have told Parking Eye to waive the charge ! I'll make sure I get a ticket in future.