I contacted sky but they wont do there free home move

LUKE19811

I contacted sky but they wont do there free home move because the post code isnt registered what can I do?
The building has 8 flats in and a couple of them have sky tv.I am moving across the road from the basement flat I live in and booked a home move.Sky phoned me back saying they cant do it because flat number 5 is not registered with royal mail but all the other flats are.So I spoke to the landlord in person and she said that 5 flat is registered so I phoned sky and they did checks and they said the same they cant install there equipment because the post code is not registered.Odd thing is the building has a couple of Sky dishes on the front! There is a BT phone line in my flat.If the flat was not registered we I wouldnt have to had set my council tax and housing benefit up on the flat plu I wouldnt be able to move in.What can I do? Even if I try a different company I get the same answer as sky have said.Whats going,what can I do so I can tv,phone line and internet in my new flat?? Im getting very annoyed with it.

custardy

Is it on the Royal mail site?

BTW,no need to post 3 times!

dumpallhere

Check for yourself if the address is registered - http://www.postoffice.co.uk/postcode-finder?intcampaignid=homepostcode1

When I moved in to where I currently live, the address was not registered (new build) .... Sky never charged a penny for the move. But this was 3 years ago.

macman

I don't see the postcode relevance. Won't all the flats (or some) in one block share the same postcode?
Surely the issue is that the flat number is not on the RM database?

bubblegun

LUKE19811 wrote: »

I contacted sky but they wont do there free home move because the post code isnt registered what can I do?
The building has 8 flats in and a couple of them have sky tv.I am moving across the road from the basement flat I live in and booked a home move.Sky phoned me back saying they cant do it because flat number 5 is not registered with royal mail but all the other flats are.So I spoke to the landlord in person and she said that 5 flat is registered so I phoned sky and they did checks and they said the same they cant install there equipment because the post code is not registered.Odd thing is the building has a couple of Sky dishes on the front! There is a BT phone line in my flat.If the flat was not registered we I wouldnt have to had set my council tax and housing benefit up on the flat plu I wouldnt be able to move in.What can I do? Even if I try a different company I get the same answer as sky have said.Whats going,what can I do so I can tv,phone line and internet in my new flat?? Im getting very annoyed with it.

You WILL be able to move the tv.

The problem will be the telephone and broadband either there isn't a line to the flat

or, that there is a line but Sky have no way to identify the line into your flat over the others into the other flats in the building. Sky won't place an order unless the address Openreach have matches your postal address.
(This is so the don't "slam" someone else's line by mistake)

You will need to get BT/Openreach to correct the address listing for your Flat.

The only exception to this might be if they can doing an active line takeover but you would need to find out the number of the existing line at the property.