2yr contract, phone stopped working :(??

eddie864

Wow... I'm with T-Mobile and they took my phone in when I dropped it and broke the GPS antenna inside under warranty @ 18 months into the contract. T-Mobile cover your phone for the whole length of the contract. You may find a back street repairer can do it much cheaper. I went to a little shop in High Wycombe with my HTC Desire S and a new digitizer was £30 fitted. Nice job too. They were able to repair any fault.

grumbler

eddie864 wrote: »

... T-Mobile cover your phone for the whole length of the contract.

Firstly, this is incorrect. They certainly don't 'cover' iPhones after a year unless, possibly, you threaten them with court actions. AFAIK only Vodavone offer extended warranty for the length of contract for all phones except iPhones.
Secondly, what do you mean by 'cover'? Faults? Accidental damage?

lexon123

When I took out my S2 contract with Orange, I was informed the first 6 months you are covered with the network and the remaining 18 months with Samsung.

My brother has the same phone with Three, and even after 22 months they happily took his back for a refurb.


You say there is no visible damage to the screen, just send it to Samsung saying it doesn't turn on. Let them figure out the flaw. I think by telling them there is an issue with the screen you've given them a reason not to bother helping.

It does seem like a cop out on their part, but I think they'd assume you had dropped it and cracked it which falls under the domain of a mobile insurance policy and not a valid manufacturers warranty claim (unless you can somehow prove poor manufacturing/design had caused the failure).

grumbler

lexon123 wrote: »

...I think by telling them there is an issue with the screen you've given them a reason not to bother helping...

Have the OP really told them this?

eddie864

I can definitely reiterate this. T-Mobile provide a warranty for contract phones for the entire length of the contract. This phone that was repaired has since gone wrong again some 20 months into the contract and they have sent it off for repair again. I assume it's their in-house repair company and not the manufacturer but it is definitely covered. I'm pretty sure it doesn't cover accidental damage and I have no idea about iPhones as I wouldn't touch them. Both my children have iPhones and when my daughter damaged her iPhone 4S the iPhone store replaced it without charge with a new phone. Why I have no idea. Accidents need insurance cover and there is a lot of choice online.

Earthworm

The OP has more than likely moved on from this issue as it was around 6 monthes ago. Giving replies to posts that old is often quite pointless.