NPOWER and moving house - need advice!!

flowerpower1234

Hi Guys,

Ok need a bit of advice. I am currently with NPower for both gas and electric and pay £65.00 every month by direct debit. I rang them today and gave them up to date readings and it turns out i owe them £600.00 as obviously not been paying enough on the DD. Anyway i have just bought my first house and i am due to complete and move next month. there is no way that i would be able to afford to pay npower the 600quid balance (final bill would probably be more than this) so what will happen when i move? will they demand full payment or will they transfer it to my new house? Help from an NPOWER spokesperson would be very grateful!

thnks! :j

macman

No, you can't transfer an account to a new house-you will initially be in a deemed contract at the new house with the existing suppliers.
If you can't pay the full amount due in one hit then you'll have to negotiate a repyment schedule with nPower.
You should be submitting reads every 3 months to avoid this scenario. £65pm isn't nearly enough for a typical property with gas CH and DHW.

Wywth

flowerpower1234 wrote: »

Hi Guys,

Ok need a bit of advice. I am currently with NPower for both gas and electric and pay £65.00 every month by direct debit. I rang them today and gave them up to date readings and it turns out i owe them £600.00 as obviously not been paying enough on the DD. Anyway i have just bought my first house and i am due to complete and move next month. there is no way that i would be able to afford to pay npower the 600quid balance (final bill would probably be more than this) so what will happen when i move? will they demand full payment or will they transfer it to my new house? Help from an NPOWER spokesperson would be very grateful!

thnks! :j

They'll demand full payment (but you might be able to agree to spread this say over 3 months)

If you are moving out of a rented property, you'll (hopefully) be getting your security deposit back. Perhaps you could use that

undaunted

They may demand it but if you haven't got it you haven't got it. Look to agree a repayment plan over the same time it accrued in, it is ultimately their job to read the meters & bill your account accurately, it's not your legal obligation at all, reading meters for them is just a goodwill thing!

Being with another supplier can only be to your advantage - as they can't cut you off or fit a PPM if they don't supply you & a court case wouldn't achieve anything if you genuinely haven't got the cash other than by installments

nPower

flowerpower1234 wrote: »

Hi Guys,

Ok need a bit of advice. I am currently with NPower for both gas and electric and pay £65.00 every month by direct debit. I rang them today and gave them up to date readings and it turns out i owe them £600.00 as obviously not been paying enough on the DD. Anyway i have just bought my first house and i am due to complete and move next month. there is no way that i would be able to afford to pay npower the 600quid balance (final bill would probably be more than this) so what will happen when i move? will they demand full payment or will they transfer it to my new house? Help from an NPOWER spokesperson would be very grateful!

thnks! :j

Hi flowerpower1234,

Have you rang us to talk about options for paying this?

If you pop us a call for free in 0800 073 3000 or 0330 100 3000 from a mobile, we'll be able to discuss the options with you and set up a payment plan, if needed.

Best wishes,

Adam