Help with changing provider

Redbullmaster

I'm with E.on at the moment on a E10 meter, which at the moment it's not set up correctly.

The rates I'm on at the moment are

22.95 for the first 900 kWh, for the year
Then 11.88p for the rest

The E10 rates I should be on are

900 at 29.48
peak at 16.42
then 8.1

The person I spoke to on the phone from E.on estimated with the E10 I will be paying about £80 more for the year.

He did say I can have my meter changed to a normal one for free, but the cost is about the same.

The problem I'm having at the moment is getting a direct comparison to what I would be paying with another company.

As comparison site's don't cater for E10, I can't do a direct quote.

I did phone Npower who at first said don't worry about having your meter changed "we can adjust your reading to be inline with E7".

I was then put though to sales, who said we won't take on anyone with a E10 you need to change your meter first.

I then asked for some quote's for what I would be paying on a E7 and was told we can't give you that information.
We can only give a like for like quote's, Ofgem rules. Which seems unfair to the customer trying to get the best price.

Also I should add I don't have any electric storage heaters, only a water tank(e10 heats the tank on the cheap rate) and no gas.

Any help in this would be greatly appreciated.

dogshome

Hmmm - It maybe an E10 meter, but the rates you are being charged are in line with a Standard meter.
Because you don't have Storage Radiators I suspect that the advice from Eon that changeing to a proper E10 tariff would cost more a year, is correct

Wihout Storage Radiators, by what method are you heating your home ?

Wywth

Redbullmaster wrote: »

I'm with E.on at the moment on a E10 meter, which at the moment it's not set up correctly.

The rates I'm on at the moment are

22.95 for the first 900 kWh, for the year
Then 11.88p for the rest

The E10 rates I should be on are

900 at 29.48
peak at 16.42
then 8.1

The person I spoke to on the phone from E.on estimated with the E10 I will be paying about £80 more for the year.

He did say I can have my meter changed to a normal one for free, but the cost is about the same.

The problem I'm having at the moment is getting a direct comparison to what I would be paying with another company.

As comparison site's don't cater for E10, I can't do a direct quote.

I did phone Npower who at first said don't worry about having your meter changed "we can adjust your reading to be inline with E7".

I was then put though to sales, who said we won't take on anyone with a E10 you need to change your meter first.

I then asked for some quote's for what I would be paying on a E7 and was told we can't give you that information.
We can only give a like for like quote's, Ofgem rules. Which seems unfair to the customer trying to get the best price.

Also I should add I don't have any electric storage heaters, only a water tank(e10 heats the tank on the cheap rate) and no gas.

Any help in this would be greatly appreciated.

Don't bother attempting to switch supplier with your existing set-up as it invariably ends in tears.

Redbullmaster

dogshome wrote: »

Hmmm - It maybe an E10 meter, but the rates you are being charged are in line with a Standard meter.
Because you don't have Storage Radiators I suspect that the advice from Eon that changeing to a proper E10 tariff would cost more a year, is correct

Wihout Storage Radiators, by what method are you heating your home ?

Just electric plug in heaters

Redbullmaster

Wywth wrote: »

Don't bother attempting to switch supplier with your existing set-up as it invariably ends in tears.

Could you elaborate please.

Wywth

Redbullmaster wrote: »

Could you elaborate please.

What part of my post did you not understand? What is there to elaborate on?

Redbullmaster

Wywth wrote: »

What part of my post did you not understand? What is there to elaborate on?

Your statement is clear, but some more info on why it will end in tears would help.
thanks

Wywth

Redbullmaster wrote: »

Your statement is clear, but some more info on why it will end in tears would help.
thanks

Tariffs such as you are currently set up for are not generally available from other suppliers, and even where they are for new applicants, they tend not to be directly compatible.

These type of set ups are legacy ones from the old days of regional energy suppliers, and it is only the legacy supplier that is obliged to maintain them.

Unfortunately, many of the newcomers that enter the industry are unaware of the intricacies of the various set-ups regionally and they think that by signing you up, they will get their commission come pay day. You in the meantime then end up with a supplier who cannot support, and moving back to the original legacy supplier can also be troublesome.

At least the second person you spoke to at nPower was aware of the situation and was prepared to forego their commission in preference for good customer service. I would suggest if you really want to change things, you follow their advice and get the meter changed first (and before that it would probably be wise to have the whole installation looked over by a qualified electrician and their advice sought)

My advice of things invariably ending in tears if you simply try to go ahead with switching (without following the other advice I offered) is based on the numerous posts by others who have tried something similar in the past.

Redbullmaster

Wywth wrote: »

Tariffs such as you are currently set up for are not generally available from other suppliers, and even where they are for new applicants, they tend not to be directly compatible.

These type of set ups are legacy ones from the old days of regional energy suppliers, and it is only the legacy supplier that is obliged to maintain them.

Unfortunately, many of the newcomers that enter the industry are unaware of the intricacies of the various set-ups regionally and they think that by signing you up, they will get their commission come pay day. You in the meantime then end up with a supplier who cannot support, and moving back to the original legacy supplier can also be troublesome.

At least the second person you spoke to at nPower was aware of the situation and was prepared to forego their commission in preference for good customer service. I would suggest if you really want to change things, you follow their advice and get the meter changed first (and before that it would probably be wise to have the whole installation looked over by a qualified electrician and their advice sought)

My advice of things invariably ending in tears if you simply try to go ahead with switching (without following the other advice I offered) is based on the numerous posts by others who have tried something similar in the past.

Thank you for your informed response,

Wywth

Redbullmaster wrote: »

I did say to the second person I could have the meter changed over. But I do find it odd they can't/won't give me a quote until I do, as it would help me make an informed choice.

They can't give you an accurate quote unless you can tell them your anticipated annual consumption in kWh and what percentage of this will be used at the off peak E7 rate.

I doubt you have this info because of your current metering set up, but if you do, simply input it into any comparison site and you will get the annual costs

Edit: oh, where's that post I quoted disappeared to??? :cool:

Redbullmaster

Wywth wrote: »

At least the second person you spoke to at nPower was aware of the situation and was prepared to forego their commission in preference for good customer service. I would suggest if you really want to change things, you follow their advice and get the meter changed first (and before that it would probably be wise to have the whole installation looked over by a qualified electrician and their advice sought)

I did say to the second person I could have the meter changed over. But I do find it odd they can't/won't give me a quote until I do, as it would help me make an informed choice.