You can leave T-Mobile for free!!!!!

daindian

You can leave t-mobile for free, if the switch to 4g has affected your signal, as ee are switching some masts off if there are both tmobile and orange masts near each other. They will offer you 3 options a signal box, free early termination or 6 months half price line rental.

banger9365

might be a simple answer to this no,no and no but
you might need to look at Supply of Goods and Services Act 1982 and its still not cut and dry ,when is it ever
i am trying to do the same ,and still not talked to any one that under stands or any one in the uk yet ,only on facebook they are trying to do some thing and so far its been 3 weeks ,CS are useless and a waste off time

diamonds

Complain to Ofcom the telecom regulator so the complaint is logged as official by Ofcom and get a complaints reference number and email full details of the complaint to chief executive [EMAIL="olaf.swantee@everythingeverywhere.com"]olaf.swantee@everythingeverywhere.com[/EMAIL]

IanR2012

daindian wrote: »

You can leave t-mobile for free, if the switch to 4g has affected your signal, as ee are switching some masts off if there are both tmobile and orange masts near each other. They will offer you 3 options a signal box, free early termination or 6 months half price line rental.

Have you got a reference to this please? It was around 12 months ago but I was effected by just this (although on an Orange contract) and got nothing from Orange other than "you can terminate early if you pay off your contract"

banger9365 wrote: »

might be a simple answer to this no,no and no but
you might need to look at Supply of Goods and Services Act 1982 and its still not cut and dry ,when is it ever
i am trying to do the same ,and still not talked to any one that under stands or any one in the uk yet ,only on facebook they are trying to do some thing and so far its been 3 weeks ,CS are useless and a waste off time

OFCOM won't deal with individual cases, it will be CISAS you need to go to.

To go to CISAS you need a deadlock letter from the provider, which T-Mobile seldom issue or you'll have to wait 8 weeks after you first contacted T-Mobile with the issues and not managed to resolve it.

The good thing though is that when T-Mobile don't issue you with a deadlock letter they're breaking the OFCOM guidelines so it is likely CISAS would additionally award compensation as a penalty to T-Mobile.

daindian

IanR2012 wrote: »

Have you got a reference to this please? It was around 12 months ago but I was effected by just this (although on an Orange contract) and got nothing from Orange other than "you can terminate early if you pay off your contract"




OFCOM won't deal with individual cases, it will be CISAS you need to go to.

To go to CISAS you need a deadlock letter from the provider, which T-Mobile seldom issue or you'll have to wait 8 weeks after you first contacted T-Mobile with the issues and not managed to resolve it.

The good thing though is that when T-Mobile don't issue you with a deadlock letter they're breaking the OFCOM guidelines so it is likely CISAS would additionally award compensation as a penalty to T-Mobile.

Yeh they let me cancel for that reason, because they admitted they turned the mast nearest to my house off