Get out of a TalkTalk TV, Phone & Broadband contract

freeman3030

Hi all,
I recently bought my first house and got the TalkTalk TV, Phone and broadband package as it looked quite good value for money

The phone and broadband work fine, but 3 days ago the TV started messing around, most channels didn't work and the ones that were kept breaking up. I retuned my YouView box and only 11 channels were found, so I did another retune... 0 channels found. One final retune and I got 30 channels compared the 90/100 I used to have. Anyway, recordings are still failing and have hardly any channels.

So I left it a couple of days and have retuned again and got 20 something channels. I just wish we had spent more and got Sky, but the whole idea was to reduce our outgoings!

I've looked online into cancelling our contract and the charges, but I can't find anything out about cancelling the TV. We're more than happy to keep the phone & bb for the contract period. Any ideas what fees they could slap on us for cancelling the TV part of the contract?

macman

You'll be charged the full ETC applicable, i.e. the remaining monthly fee x the months remaining on your minimum term. Remember that you received a £300 box for 'free' and that has to be earned back before TT show a profit.
Unless the box is faulty, you appear to have a Freeview reception/aerial issue which you need to get sorted. Your TV reception and aerial is not TT's responsibility.
Haver you tried taking the Youview box out of the equation and plugging the co-ax straight into the TV? That will tell you where the fault is.

freeman3030

macman wrote: »

You'll be charged the full ETC applicable, i.e. the remaining monthly fee x the months remaining on your minimum term. Remember that you received a £300 box for 'free' and that has to be earned back before TT show a profit.
Unless the box is faulty, you appear to have a Freeview reception/aerial issue which you need to get sorted. Your TV reception and aerial is not TT's responsibility.
Haver you tried taking the Youview box out of the equation and plugging the co-ax straight into the TV? That will tell you where the fault is.

I didn't even think about trying this, thank you for the info. I will try this and report back

sirmosh

Many people have Freeview reception issues in hot weather. Freeview isn't really anything to do with TalkTalk, maybe if the box is actually faulty you could get them to replace it but if it's weather related then they can't do much about it.