o2 upgrade issue.

RL123

Hi,

I've not been able to find a similar post but if this has been answered, I apologise.

I'm due an upgrade with o2 and went onto the website to upgrade. As per usual, a chat window appeared and I spoke to an adviser for some help and guidance as i'm not very savvy when it comes to anything like that.

I was offered a deal on a 24 month contract with an iPhone which wasn't of any real interest to me as I only wanted a 12 month contract. I explained how much I was willing to spend and for how long and was provided with this deal:

12 month contract, 250 mins, unlimited texts at £11 per month with a sony xperia e which I thought was great.

I agreed, and the young lady said her system was currently down to complete the order, I was put through to another adviser who put through the order and then typed it back. However, she wrote:

24 month contract, 250 mins, unlimited texts at £11 per month with a sony xperia e.

I then explained I had agreed to a 12 month contract and was told that it was only for 24 months.

Is there nothing I can do about this? I have all the chat transcripts etc and in my mind, had already agreed and confirmed the first offer.

Any advice appreciated.

Thanks.

jb66

You have the right to leave o2

grumbler

RL123 wrote: »

12 month contract, 250 mins, unlimited texts at £11 per month with a sony xperia e which I thought was great.

What about MB? It's a smartphone after all.

If you can survive with 150 minutes and 250 texts just buy it for £70 from Orange on PAYG, get it unlocked and use on free Ovivo 150+250+500Mb