Is it normal for Santander to delay every faster payment sent?

michaels

They let me transfer 49,999 the other day with no checks Despite their 100k rating for FP 49,999 seems to be the online limit.

adindas

innovate wrote: »

In my experience, it is often (but by no means always) the second payment - - particularly if your first payment is a test payment for, say, £1, just to confirm you really got the sort code and account number of the recipient correct. If you follow that £1 with a significantly larger payment almost instantly, that could well send the alarm bells ringing because this sort of approach might well be used by fraudsters.

Same here ....
dezza, Is this your experience. If so then do not be dishearten. What they are doing is they are trying to protect your account from criminal.

If this experience happen after you have done several FPO of large sum of money then it might be something wrong with your account that alert security and therefore you will need to contact them.

dezza

At the moment it's seeming quite random - a lot of smaller payments are being held, whilst comparatively larger payments (around £500-£1000) go through instantly. To me that in itself isn't making a lot of sense, especially to existing recipients.
Seems to be everyone's having different experiences - I understand they're trying to protect from fraudsters and the like, but the holds to existing, frequent recipients are getting rather frustrating!

Archi_Bald

Considering threats like this, it seems a good idea to me that they have completely random hold-ups. As annoying as they are.

zerog

adindas wrote: »

you will need to contact them.

NEVER contact Santander about "slow" faster payments!!!

Unless they have blocked your internet banking completely, or the money hasn't arrived after 2 working days.

If they call you with an automated system asking you to verify your date of birth (they will ask you to choose one of three), do it.

anoncol

zerog wrote: »

NEVER contact Santander about "slow" faster payments!!!

Why definitely not?

dangerousbrian1

I'm seriously annoyed by experiencing a hold-up/temporary hold-ups when making external faster payments via online banking.
I always have to follow up via telephone calls/emails wasting my time & money & all I want is for things to happen that I have requested to happen! I do lose out financially when the payment goes into the next banking day when it should normally of only taken a few hours, which means I’m losing out on the interest on that sum of money, I’ve tried all sorts to stop this happening & It even happens if you try & make several payments of varying amounts to the same destination at the same time in that one will be rejected.
I don't understand why this happens as all I’m trying to do is normal banking & pass all the security checks & the even get the usual follow up Freud calls for unusual activity when all I’m trying to do is normal banking, I receive an automated call on my Landline asking me to confirm the last two payments made from the account and to confirm date of birth and I find it very annoying, if I’m not in at home then my account is totally blocked & I receive a letter by the Fraud team & have to spend time by been questioned by them over the phone, it’s awful to experience & Seems so over the top, I do understand that this may be fraud check procedures but I have no confidence in making any external payments anymore as I’m always thinking they will never arrive at their destination & will have to check them all each time & follow them up when it fails & have to make sure your by the phone if automated fraud checking rings up which can be the next day when your out of the house! there happy to Take in your money, but not so keen in enabling you to withdraw any of it!!!!

itsanne

I find Santander 123's faster payments often slow, not just the first time. Yes they are within the maximum timescale, but that is still slow. It is now generally okay transferring money to my own accounts with other banks, so if I want money transferred quickly I move it from Santander to another account first and then transfer it from there.

It's not a big issue - I actually like the idea of fraud checks - but is enough of an irritant that I would not want to have the 123 as my only current account.

A bigger nuisance was getting back into phone and online banking after locking myself out. That was my own fault, but it shouldn't have taken two weeks and so many letters that I couldn't tell which ones to use to get back in :mad:. That's another reason why I wouldn't have just Santander.

dangerousbrian1

I’ve just had a Fast payment rejected to a normal external mandate that I pay into, when I questioned this on the phone they told me they could not see on my account any reason why this should have happened & now my statement shows this as a rejected payment the day after I requested an external mandate payment to happen,they have automatically sent it again now!!! Santander banking is Just crazy & I have no confidence in it!!!

jonesMUFCforever

dangerousbrian1 wrote: »

I’ve just had a Fast payment rejected to a normal external mandate that I pay into, when I questioned this on the phone they told me they could not see on my account any reason why this should have happened & now my statement shows this as a rejected payment the day after I requested an external mandate payment to happen,they have automatically sent it again now!!! Santander banking is Just crazy & I have no confidence in it!!!

Then move to a better bank! 7 day transfer service is now up and running.