Being charged for pictures?

clumsy_cupcake

Hi, I've just gone to revise a couple of items on ebay and its trying to charge me £2.70 for pictures!
I've revised items before and never had this charge pop up. Any ideas?

This_Year

Sounds like it has added picture pack. Have a look where you added your pictures, there will be a box ticked that you don't need.

Untick that box and it should remove it.

time2change_2

This was happening to me last night. I tried unticking that box but it wouldn't update. It only happened on some listings as I managed to change some.

I have a number to revise as the "allow buyers to be private" box has been ticked on some of my listings which I don't normally use & am fairly certain I didn't tick when I listed.

clumsy_cupcake

I'm on my iPad so don't have an option of ticking a picture pack, I will go on desktop site and have a look. Thanks



No had a look and its still coming up as £2.70, very strange. May have to give them a call later

Also just added a child's item and its charging me 36p for 2 pics?

This_Year

clumsy_cupcake wrote: »

I'm on my iPad so don't have an option of ticking a picture pack, I will go on desktop site and have a look. Thanks



No had a look and its still coming up as £2.70, very strange. May have to give them a call later

Also just added a child's item and its charging me 36p for 2 pics?

If its a 30 day BIN the 2nd pic is 36p in some categories.

I find it best to use my laptop for listing, anything I try and list on my tablet always has a problem with things being ticked or unticked that I don't want to be. If that makes sense! LOL

clumsy_cupcake

I've just spoken to ebay and for some reason the picture pack is automatically been ticked but you cannot select or de select the pic pack on ebay iPad. I have been told its a fault on their end and they have had a number of complaints which should be getting sorted out. Naught ebay.

This has only happened on the past few days, so if to use ebay mobile and are being charged this is the reason why

summertreats

the same is happening to me

time2change_2

clumsy_cupcake wrote: »

I've just spoken to ebay and for some reason the picture pack is automatically been ticked but you cannot select or de select the pic pack on ebay iPad. I have been told its a fault on their end and they have had a number of complaints which should be getting sorted out. Naught ebay.

This has only happened on the past few days, so if to use ebay mobile and are being charged this is the reason why

Not just ipad I'm using laptop and can't deselect.

clumsy_cupcake

time2change wrote: »

Not just ipad I'm using laptop and can't deselect.

I can't change it on the desktop site on iPad as you need flash player but you should be able to change it on a computer if you go on listing, add pictures and de select it

ballisticbrian

I can't change it on the desktop site on iPad as you need flash player but you should be able to change it on a computer if you go on listing, add pictures and de select it

That's what I thought but it seems to be a bit more serious than that. It forces you to re-upload the picture to make the change and then the charge still remains.

RFW

It's a system wide fault apparently
http://tamebay.com/2013/07/ebay-are-charging-an-extra-0-92-per-listing.html#comment-73166

I think it's very good of Ebay to employ Frank Spencer in their software update department.