serious issues with large dealer help

davito1

I paid 9700 cash for the car from dealers.

the garage who did the work an indy broke items and replaced things wrongly my radiator started leaking due to their bad workmanship, rubber bush not seated correctly, Vauxhall checked the car and found faults with their work. And the car was bad the day I got it back, fully replaced clutch and flywheel removing many items to get to it, in turn damaging them, I have pics of all bad work done.

Clutch went at 84k approx., I had done 40k before it went, fair enough, but the work done by the indy has not been done correctly and may well be the cause to more serious issue.

The main point was if the dealer had the car for diagnosis or a fault I had mentioned time and time again and now the car is undrivible after they said it was fine, even though the symptom was there and has been made worse where do I stand with the dealer, they played it down, this is not the first time many times I have been in with faults only to find there has been a recall (tsb ) they have not done or notified me of , problem develops and I am again left with big bills. At no time am I trying to blame the dealer but this was preventable

Strider590

The Insignia is no different to the Vectra, the Diesels are unreliable POS if they've not been looked after properly.

Dealership mechanics are usually only trained to understand that no fault code = no fault. The management doesn't allow them time to do proper fault finding, so they end up fobbing you off to meet targets. It's always the problem when pencil pushers admin/manage technical types.

davito1

yeah but the insignia is a well known bad car now, 100s of people having major issues, recalls for the likes of coolant leaks being put on the back burner, powersteering pipes failing, clutches going at less than 20k, the Vectra was a better car but still had clutch issues most Vectra diesel owners will say so.

Yeah I agree that no code no fault but is that the way things should be done. Paying customers, really is poor.

davito1

tbh, most dealers have fitters not mechs, usually there is only one or two the rest are fitters only.

Here is a scenario, car comes in leaking fluids and making serious noises, ( not mines ) car is put on diagnostics no codes etc, so does that mean no fault, think the common sense approach is needed, called investigate.

spacey2012

You only need a fitter to replace the DMF, someone who does one of that type every two days day in day out will be far better at fitting one than an all round mechanic without the tools or equipment.

Strider590

davito1 wrote: »

Yeah I agree that no code no fault but is that the way things should be done. Paying customers, really is poor.

No it's not, but that's the way of the world these days. Pencil pushers with degree's in social science, handing out orders and targets to staff, without understanding what the staff actually do.

I'm an engineer, I once had an office bod say to me:

I don't know why you pretend it takes so long to fix, everyone knows you only need to change the fuse

whilst trying to repair a £350'000 bepsoke machine in a £2'000 per minute production line.
I turned around and said:

i'm not fixing a washing machine love, i'm not getting paid more for dragging the job out, now I suggest you return to your air-conditioned office and let us do some real work

fortunately she was not my boss, but mechanics in dealerships are treated worse than toilet cleaners, they're under the control of immature 22yr old bubble headed jumped up receptionists, who try to act all businesslike, but actually just make a mess of everything.

keith1950

Usually they charge about £45 for 30 mins diagnostic and £90 for an hour.

If nothing shows up during this time YOU can request further examination but it would cost you around £90 per hour and you could end up with a bill for several hundred pounds and be no further forward.

Did you agree to further investigation involving these extra costs.

Biketrials08

Strider590 wrote: »

I'm an engineer,

but mechanics in dealerships are treated worse than toilet cleaners, they're under the control of immature 22yr old bubble headed jumped up receptionists, who try to act all businesslike, but actually just make a mess of everything.

Engineer or technician?
True about 'service administrators', they know nothing about cars but think they are fully qualified, experienced, chief mechanics.

davito1

in these cars lots has to be removed subframe, steering rack powersteering pipework, airbox, driveshafts, starter the list goes on and on, but the indy damaged lots. They also did the timing belt along with water pump etc, and had a call today from the dealer to say a gear is broken/worn and causing timing issues, I will get more details in a day or 2 but again another £400, I do hope the indy has a good solicitor, but as I have said if I had put the car into the dealer and they did not pick up on what is now realised to be what this was and could have been prevented are the partly at fault.

davito1

keith1950 wrote: »

Usually they charge about £45 for 30 mins diagnostic and £90 for an hour.

If nothing shows up during this time YOU can request further examination but it would cost you around £90 per hour and you could end up with a bill for several hundred pounds and be no further forward.

Did you agree to further investigation involving these extra costs.

it was in on 2 separate occasions same thing both times