Experian - really difficult to update their records

Brazuca

Dear James,
As I still haven't got anywhere with this enquiry, and it's almost one month now, I have emailed you as advised to see if you could help me.
Thanks in advance for the help.

AmberNguyen

Hi there..couldn't find an intro thread..so sorry for introducing myself up here..my name is Amber and i am pretty much intrigued by this forum so decided of joining it..so here i am making my first post.

Brazuca

Ohhh, I chased Experian, and just this update:

"I am very sorry for the delay in answering your questions. We have received a high amount of queries so we have not been able to answer your questions as quickly as we would have liked.

I can see that we have already raised a query with our Electoral Roll team for you. We have yet to receive the reply from the team. Once we have received a reply from them we will email you further with the outcome."

So they are just too busy to reply (almost 1 month passed!!!)

Experian_company_representative

Brazuka - I'm told your details have now been updated and confirmation is on its way. Sorry for the delay.

James

You-kip

I love Experian's Alert service that's meant to Alert you 'only for it to take 2 weeks after your credit file has been searched etc.

This was last year so not sure if they've improved their system.

Brazuca

Brazuka - I'm told your details have now been updated and confirmation is on its way. Sorry for the delay.

James

Hi James, it still has not been fixed.
I waited until this morning to see my report, in the hope that the new report created overnight would update the status, but it didn't happen :-(

Brazuca

Hi James,

Could you please give a quick help?
As you advised that someone worked on the case, it should probably be easy to recheck?
Nothing has updated yet so far.
I sent another email to customerrelations@uk.experian.com and no responseor acknowledgment ye. And from the CustomerService@creditexpert.co.uk I only get "automatic" replies/or not helpful ones.

Thanks!