Query on Blacklisted Mobile

shaunsmonkey

Wondered if someone can offer me advice.
My elderly father was set up with an mobile phone contract fraudulently and was sent a handset through the post.
After phoning O2 and getting the contract cancelled they informed they would send pre-paid packages to send the handset back within the week.
This was 4 months ago and we still haven't received any packages to send back.
We believe according to the unsolicited goods act and the length of time passed that the handset is now our property.
On turning on the handset it has been quite clearly blacklisted so will not work.
Can anybody offer us any advice on what we can do. Can we phone up the operator and ask them to unblacklist it or will they refuse. Any advice would be great.

grumbler

Call them and they will sent the package. They will not unblock it.

flashg67

I can't see them allowing you to benefit from a fraud, albeit perpetrated by someone else?

d123

It's not your property, it was sent due to a criminal act, not unsolicited.

What did O2 say when you phoned and told them the promised packaging hadn't arrived? You have followed up and asked them, haven't you?

shaunsmonkey

eve phoned them and even taken it to a shop but no one wants to take it off our hands.
We've contacted citizens advice and they confirm it legally is our property

Jon_01

shaunsmonkey wrote: »

eve phoned them and even taken it to a shop but no one wants to take it off our hands.
We've contacted citizens advice and they confirm it legally is our property

Then they've given you wrong info, which isn't a surprise for branch of CAB.

It's not yours to keep, the rules for unsolicited goods do not apply here.

You need to contact O2 fraud dept, they will arrange to get it back.

shaunsmonkey

We've spoke to O2 fraud department on a number of occasions, they were the ones who said they would send out the prepaid envelope, to which they haven't. We've even phoned them up asking if they were going to send it as we still had it. Still nothing.
!!!! Elbow springs to mind.

d123

shaunsmonkey wrote: »

We've spoke to O2 fraud department on a number of occasions, they were the ones who said they would send out the prepaid envelope, to which they haven't. We've even phoned them up asking if they were going to send it as we still had it. Still nothing.
!!!! Elbow springs to mind.

A google finds a number of Freepost addresses for O2 returns, why not use one of them (or ask O2 for one)?