How to make Orange O2 EE Vodafone etc. listen

Orange_EE_perfectstorm

If you got to an orange or O2 shop, you shout, they fix your problem.

Full stop.

Retailers don't like one unhappy customer contaminating the undecided customers. Makes sense!

Online, its not quite so simple...so its time to make it simple.

I think this forum is perfect and could be about getting them to listen.

The purpose is simple, make a statement, clear, objective and without emotion...let them fix it.

Ive disabled smilies.

I've put a starter for 10 into my first posting.

Orange_EE_perfectstorm

When will orange fix their dysfunctional delivery system for deliveries of mobiles to businesses for existing users?

for example...
Your account with Orange is at address A
You agree with Orange to deliver to address B
Orange agree and confirm delivery address B by email
Orange deliver to address A

Orange know about their problem but are not fixing it.
whats that about?

This is their current solution...

If you speak to Orange they say speak to UK Mail, their courier.
If you speak to UK mail they say speak to Orange.

In my case I've been waiting a an S4 for 3 weeks, with 4 failed deliveries to address A.

I wonder how many others have experienced this failure.

Orange and EE incompetence.

d123

Ok, so I gather just a rant rather than a post of any substance?

diamonds

No you give customer services one chance and 30 days, then you register your complaint with the regulator, get a reference number from Ofcom it has been recorded and contact the chief executives office of the company.

This way Ofcom records proper figures in complaints against every *licenced* telecom holder and you get resolved, because it costs them hundreds of pounds just for you to go to a telecom ombudsman "company", and all licenced telecom holders MUST be registered with one of Ofcom approved ombudsman/alternative dispute resolution "companies".


Shouting at shop staff may qualify you for a PREMIUM free service of breach of the peace bolt ons/add ons/bundle by your local constabulary.

3 steps...
**Stay cool and calm, call Ofcom, call/email/fax/Royal *cough* Mail next day 1pm delivery the telecoms chief executive office**

Techhead_2

Orange_EE_perfectstorm wrote: »

If you got to an orange or O2 shop, you shout, they fix your problem.

Full stop.

Retailers don't like one unhappy customer contaminating the undecided customers. Makes sense!

Online, its not quite so simple...so its time to make it simple.

I think this forum is perfect and could be about getting them to listen.

The purpose is simple, make a statement, clear, objective and without emotion...let them fix it.

Ive disabled smilies.

I've put a starter for 10 into my first posting.

So in your first paragraph you say shout and then later on you say to remain clear objective and without emotion.

To put it politely (as you are new) you are muddle headed and the course you propose will only make things complicated.

You would be better following one of the existing MSE guides to complaining.

_Andy_

"If you got to an orange or O2 shop, you shout, they fix your problem."

Wow, so mature, so assertive.

keith1950

If you got to an orange or O2 shop, you shout, they fix your problem.

As Del Boy would say...... Rodney you are a plonker.

anotheruser

No need to feed the troll.
Hit "Spam" and be done with it.