halifax took £100 out my account

munro1963

I recently sold my trike the buyer paid in scottish notes, I went to accrington to purchase a freelander with the money, the seller would not accept scottish notes & asked if i would go to the halifax in accrington to change into english money, I deposited £2050 in scottish notes into my account the cashier checked this twice before depositing, then i withdrew £2050 in english notes went an purchased the freelander, 2 days later i receive a letter from the manager at halifax saying their was only £1950 & have took £100 out of my account to cover the cashiers error??? I phoned them to dispute this & was told i could be prosecuted if the manager phoned the police??? what for i dont know?? I dispute their was only £1950 how do i go about getting my money back? if i walked away an 2 days later said the cashier only give me £1950 i would not have a leg to stand on so how can the halifax do this to me I am now down £100 through no fault of my own

pooch

munro1963 wrote: »

I recently sold my trike the buyer paid in scottish notes, I went to accrington to purchase a freelander with the money, the seller would not accept scottish notes & asked if i would go to the halifax in accrington to change into english money, I deposited £2050 in scottish notes into my account the cashier checked this twice before depositing, then i withdrew £2050 in english notes went an purchased the freelander, 2 days later i receive a letter from the manager at halifax saying their was only £1950 & have took £100 out of my account to cover the cashiers error??? I phoned them to dispute this & was told i could be prosecuted if the manager phoned the police??? what for i dont know?? I dispute their was only £1950 how do i go about getting my money back? if i walked away an 2 days later said the cashier only give me £1950 i would not have a leg to stand on so how can the halifax do this to me I am now down £100 through no fault of my own

Did you pay over the counter?
Tellers would check any amount paid in whilst you were at the counter.
Presumably you obtained a receipt.

Raise a complaint.

munro1963

pooch wrote: »

Did you pay over the counter?
Tellers would check any amount paid in whilst you were at the counter.
Presumably you obtained a receipt.

Raise a complaint.

yes the cashier checked the amount twice, and also gave me a receipt the manager states they checked it again after i had gone an their was only £1950 i could understand a Fifty or twenty shortage but £100 is outrageous she cant have counted it twice an made a mistake

Wywth

munro1963 wrote: »

yes the cashier checked the amount twice, and also gave me a receipt the manager states they checked it again after i had gone an their was only £1950 i could understand a Fifty or twenty shortage but £100 is outrageous she cant have counted it twice an made a mistake

Perhaps they took 50 each? :cool?:

As pooch says, raise a complaint. Keep original receipt, only send a copy if necessay.

Crystallady

If the cashier counted the cash in front of you and gave you a receipt for the full amount then they can't just debit your account.
The only way they could debit your account the £100 is if some of the notes were counterfeit but you say the manager just said it was a mistake by the cashier.
Raise a complaint and send them a copy of the receipt you were given - which shows the cashier received £2,050, that's what they confirmed by issuing you with the receipt.

Dimey

Wow what a cheek Halifax.

Yes raise a complaint - to head office and cc. the branch concerned. Send a photocopy of your receipt for the full amount and ask them to refund the £100 they took from your account without permission - plus interest!

You could phone the branch concerned and make sure they keep a copy of the CCTV in case it's required.

Do you have anyone who witnessed the count by any chance?

munro1963

hi thanks all for the replies, halifax have now deposited the £100 back into my account & give me £50 for an apology so now sorted thks all