We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

vodaphone denied phone through credit check

laurajane1
laurajane1 Posts: 58 Forumite
in Mobiles
hi everyone, about 1 month ago i tried to get a vodaphone contract for my partner as he wasnt able due to being denied when they did a credit check. They emailed to say i failed the credit check and would not get the contract. My partner then got one through a different company, just today i have checked my emails and received one saying the phone is ready for collection. What should i do now, please help!!

Comments

  • Curr946
    Curr946 Posts: 525 Forumite
    Part of the Furniture Combo Breaker
    cancel under 14 day cooling off.
    If you keep on doing what's you've always done, you'll keep on being what you've always been...:think:
  • _Andy_
    _Andy_ Posts: 11,150 Forumite
    laurajane1 wrote: »
    hi everyone, about 1 month ago i tried to get a vodaphone contract for my partner as he wasnt able due to being denied when they did a credit check. They emailed to say i failed the credit check and would not get the contract. My partner then got one through a different company, just today i have checked my emails and received one saying the phone is ready for collection. What should i do now, please help!!

    Have you rung them to discuss?
  • laurajane1
    laurajane1 Posts: 58 Forumite
    i havent phoned yet but we dont want the phone so will not collect it.
  • d123
    d123 Posts: 8,748 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    laurajane1 wrote: »
    i havent phoned yet but we dont want the phone so will not collect it.

    Don't be apathetic, doing nothing might end up causing a problem for you.

    Ring them and let them know you have an alternative and no longer want their service.
    ====
  • _Andy_
    _Andy_ Posts: 11,150 Forumite
    laurajane1 wrote: »
    i havent phoned yet but we dont want the phone so will not collect it.

    Oh for gods sake just ring them and get it sorted.
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi laurajane1,

    Thanks for making me aware of this.

    If you'd like any help from me could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

    Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • laurajane1
    laurajane1 Posts: 58 Forumite
    hi everyone i have tried ringing local branch just a voice it wont let me leave a message says mail box full. Gone on the website and phoned another no it s a recorded message saying they need youe mobile no or account no. I dont have any of these, help ....
  • _Andy_
    _Andy_ Posts: 11,150 Forumite
    See the post above where they have said where to email
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi laurajane1,

    Thanks for returning to your thread.

    So I can help you further could you email me as per the details provided on 8 July?

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.5K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.5K Work, Benefits & Business
  • 601.4K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture