help please !!!

kerryallc71

hello , where do i begin


i was on the internet last night , by the way we have bt yahoo / bt total broadband , anyway i got a messanger email thingy through and it was from my brother in law and his wife it was about a virus thingy and it said to pass this message on to other people in my email address's.. anyway i closed the message that came from bt yahoo messanger and i never thought anything of it.. untill i went to turn my pc off , it kept turning on and off. so i had to turn the computer of manually..

anyway this morning i went to turn the computer on and it wont.. it just keeps on shutting down and reopening. im on my sons little lap top now. lucklerly my sons lap top was off when i got that message from bt yahoo messanger..

do you think its a virus or anything ? we do have norton antivirus and i scanned the hard drive last night after that message from my brother in law and his wife..

hope you understand my message..

also we have never had any virus attacks on the pc since being on the internet since 2001.. so if it is a virus attack its our first.

anyhelp please ,, thankyou in advance

see you from kerry..

Browntoa

try getting into safe mode

http://www.pchell.com/support/safemode.shtml

and then using system restore to go back to a date before it happened

http://support.microsoft.com/kb/306084

and that should get you to boot up again , then follow

posts 1 to 4

http://forums.moneysavingexpert.com/showthread.html?t=133269

If you still cannot boot up after system restore then try safe mode again and a scan with Nortons

Browntoa

whoops wrong link in the last post that I have now updated should have been

http://forums.moneysavingexpert.com/showthread.html?t=133269

kerryallc71

it wont let me go in safe mode.. i keep trying ,, ive even put in the back up disc that came with it.. but i dont want to reformatt it..

thanks for you help..

Browntoa

do you have documents you need to keep or photo's then ??

sounds like the only option is a repair installation of Xp , which SHOULD keep all the documents in place

kerryallc71

yes photos and we downloaded a game from ea games for my son .. i have not backed up anything..

kerryallc71

hello me again..

ive put in the windows xp back up disc and pressed f8 and ive put it in recovery .. what do i do ? its on a black screen which is asking me to either type in EXIT to cancel recovery.. do i just wait or do i have to press anything .. in order to start recovery..

thankyou

from kerry..

gaming_guy

it should go to a blue screen and check the system.

see if this guide helps

kerryallc71

it just come up to partition it..

that means i will lose everything on the computer.. photos the lot..

any advice..

c: partition1 (unknown) 117287 mb (117287 mb free)
d: partition2 {back up) (ntfs) 115938 mb (111539 mb free )
e: partition3 ( recover ) (fat32) 5248 mb (3724 free )

its not giving me any option to repair just to partition..

it just says :


to set up windows xp on the selected item , press enter.

to create a partition in the unpartitoin space , press c

to delete the selected partition , press d

any suggesetions

thankyou from kerry..

Chippy_Minton

Stop! You've gone down the wrong track. At the bottom of the screen it should say F3=Quit. Therefore press F3 and start again.

Look at the guide in the link from gaming_guy it says:

From this menu press "ENTER" (NOT "R") to begin the repair install.

kerryallc71

i press the enter button but this is what comes up , about partition..

see you from kerry