Draper lifetime guarantee is useless

smashingyour...

Strider590 wrote: »

No, but why should "life time" only apply to the original owner?
A change of owner doesn't make the slightest different.........

You wouldn't expect money back, that'd just encourage thieves, but replacement? why not?

Because that's who the contract is with.

shaun_from_Africa

Strider590 wrote: »

No, but why should "life time" only apply to the original owner?

Because that's what the manufacturer have decided.
A lifetime warranty isn't a statutory requirement, simply something offered in addition to your legal rights and because of this, the manufacturer is perfectly at liberty to state T&Cs relating to that warranty.

If a manufacturer wants to limit it to the original purchaser, state that the receipt must be provided, say the claimant must pay an administration fee etc, they can do so.

MerryMan

I sympathise with the op and appreciate his frustrations BUT I must share my experience with the Draper customer services team. When my wife was using our Draper 45 year old trowel for weeding her flower bed the blade (the tool had had very little use) simply fractured into two parts. I was not particularly invoking the LIFETIME GUARANTEE but wondered if the tool could be repaired by precision laser welding as the fracture appeared to be along a metallurgical crystalline flaw? Well, I received a kind e-mail from Draper explaining that it could not be easily repaired but they offered to replace it with the latest model. This I accepted and a few days later, in the post, arrived not only the replacement item BUT also a brand new garden soil scoop so that my wife would no longer need to use a pointing trowel for her weeding activities! The combined cost of the two tools was circa £30 plus about £8 postage and packing. So, my wife and I were (and are) very impressed with Draper's service and care and found the whole process seamless and refreshing and in complete contradiction to the general climate of corporate and individual greed which permeates the uk today particularly in the banks, telephone and power companies!

facade

When my SnapOn 1/4 ratchet failed, SnapOn didn't want to know, claiming

1) it was "fair wear & tear" :mad:
2) they hadn't made them since 1958, so couldn't even supply the spares. :eek:

There just isn't the quality around like The Olden Days.

On the other hand, my 15" breaker bar was made by Blackhawk in 1941, and has had a fair few scaffold poles slipped over it, and is still fine. (The handle is hollow, to insert an extension bar, but I don't have it.)

The folding wirecutters I use for snipping brakelines are stamped "Wasche & James 1917" and still do a good job, as they did for my father before me, and his father before him (who likely brought them home from the trenches)