Draper lifetime guarantee is useless

Strider590

Draper, Silverline, Rolson, Am-Tech and many others all sell exactly the same stuff, bought cheap from China and rebranded. Often if you wait long enough, the same stuff appears in Aldi or Lidl on one of their weekly specials.

The "Draper Expert" stuff is different though, this is usually their own, but sadly still not really mean't to last 20 years.........

Want something that really lasts? You need to step up to professional level tools.

colino

Never had any problem exchanging any tools with lifetime guarantees. Are there any marks on the breaker from, say a piece of scaffold slipped over it to give it more power? If not, drum your heels and get on to their HQ. No point offering the warranty if their not going to honour it.

shaun_from_Africa

SteveJW wrote: »

When I was on my tools I had Snap On tools replaced that were over 20 years old, some were replaced because the chrome had come off / pitted, I did work on gritters though.

Snap-On tools have drastically gone down in quality in the past few years.
I purchased my main toolkit in the early 80's, and I still have most of the original stuff now. Some items were replaced under warranty since then but the majority of the kit is still in extremely good condition.

However, a couple of years ago I was involved in compiling a couple of very large toolkits for the company I work for, and they wanted Snap On tools where possible.
SInce then, there have been many tool failures (mainly their ratchet screwdrivers and wire twisting pliers), and the general look and feel of the tools show then to be of a lower quality than they used to be.

oldtoolie

Here are Drapers terms from their website. Seems you need the receipt but life is life except for misuse:

GUARANTEES (FROM DATE OF FIRST USER PURCHASE)
TYPE PARTS LABOUR
Air Tools (excluding Draper Expert QualityAir Tools 6 Months 6 Months
and compressors)
Draper Expert QualityAir Tools, 12 Months 12 Months
pressure washers, compressors,
submersible water pumps, welding
machines, space heaters, petrol power tools,
generators and battery chargers
Honda and Briggs & Stratton petrol engines 24 Months 24 Months
All other power tools 24 Months 12 Months
All tools hired to third parties 3 Months 3 Months
All othertools described in this catalogue are guaranteed against faulty workmanship and/or materials forlife.
Any power tool described above and considered faulty must be returned to our warranty
department at Hursley Road. Chandler’s Ford, Eastleigh, Hampshire, SO53 1YF. To arrange
collection contact +44 (0)23 8049 4041 or +44 (0)23 8049 4046.Alternatively, it may be
returned to our nearest authorised warranty repair agent if so directed by your Draper
Tools representative. If the tool is found to be faulty, it will be replaced or repaired at the
Seller’s discretion free of charge.
Any other tool considered faulty must be returned to the Seller with a written statement
confirming the fault. If the tool is found to be faulty, it will be replaced or repaired at the
Seller’s discretion free of charge.
These guarantees do not apply to normal wear and tear, nor any damage caused by misuse, careless or unsafe handling, alterations, accident, or repairs attempted, other than by
authorised Draper warranty repair agents. These guarantees are in place of any other
guarantee expressed or implied and variations of such guarantees are not permitted, but
your statutory rights are not affected.
Draper Tools guarantees are only available to the first user on production of proof of purchase within the appropriate guarantee period.

http://www.drapertools.com/en/catalogue/index.html

Strider590

oldtoolie wrote: »

Here are Drapers terms from their website. Seems you need the receipt but life is life except for misuse:

Can't see OP having a 20yr old receipt. Let's face it, almost nobody keeps receipts for this sort of stuff and I guess that's what they count on........

To any sensible person, the receipt shouldn't be needed as it's obvious from the branding that it's a Draper item. But it does allow them to use "lifetime guarantee" as a simple marketing tool.

red_eye

shaun_from_Africa wrote: »

Snap-On tools have drastically gone down in quality in the past few years.
I purchased my main toolkit in the early 80's, and I still have most of the original stuff now. Some items were replaced under warranty since then but the majority of the kit is still in extremely good condition.

However, a couple of years ago I was involved in compiling a couple of very large toolkits for the company I work for, and they wanted Snap On tools where possible.
SInce then, there have been many tool failures (mainly their ratchet screwdrivers and wire twisting pliers), and the general look and feel of the tools show then to be of a lower quality than they used to be.

might explane why the snap on man dont come round any more.

Muscle750

I'm a mechanic and have a lot of snap on tools about £15 k worth I to have noticed a decline in the quality especially in the electrical side of things Ratchets wear out quicker and I'm told by the snap on man it's the enviroment I work in which is a clean large workshop I did upset him however when I bought a side cabinet as new for less than half he was quoting on fleabay plus their torches lights etc are utter junk

smashingyour...

Strider590 wrote: »

Can't see OP having a 20yr old receipt. Let's face it, almost nobody keeps receipts for this sort of stuff and I guess that's what they count on........

To any sensible person, the receipt shouldn't be needed as it's obvious from the branding that it's a Draper item. But it does allow them to use "lifetime guarantee" as a simple marketing tool.

The branding isn't proof of purchase though.

robatwork

"Lifetime"....weasel words

Once your product is broken, it has reached the end of its life, therefore the lifetime has finished.

Waste of space

Strider590

smashingyour... wrote: »

The branding isn't proof of purchase though.

No, but why should "life time" only apply to the original owner?
A change of owner doesn't make the slightest different.........

You wouldn't expect money back, that'd just encourage thieves, but replacement? why not?