PPC chose to ignore my request for POPLA code

Custard_Pie

Hi Guys,

I received a speculative invoice as the RK.

The invoice is for overstaying in a retail park.

I fired off a denial of liability and that if this denial was not an acceptance as an appeal then to provide me via a POPLA code.

I also stated that I would not enter into further correspondence without a POPLA code and if it's not forthcoming then I assume that the appeal is accepted.

They have responded with request for evidence of purchases and bank statements and have declined to provide the POPLA code as the appeal is still ongoing! LOL

Interesting considering I'm the RK.

:rotfl:

Guys_Dad

Dear sirs,

Which part of "I would not enter into further correspondence" do you fail to understand?

My appeal point is that I do not recognise your authority in this car park or to offer any contracts to parking motorists.

Either accept that challenge or provide the POPLA code. Failure to do either will involve a complaint to the BPA complaining about your failure to adhere to their COP or POFA 2012.

It's make your mind up time and the clock is ticking.

Yours faithfully

nigelbb

Was this ParkingEye?

bazster

Which PPC?

If you can be bothered to reply to them:

I demand a POPLA code. You are obliged to provide this under the terms of the BPA Approved Operator Scheme Code of Practice. I would advise you that failure by a trader to comply with a commitment contained in a code of conduct which the trader has undertaken to comply with is a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008.

Or, just ignore them and instead complain to BPA and DVLA about the breach of the BPA CoP, and to Trading Standards about the possible breach of the law.

Custard_Pie

bazster wrote: »

Which PPC?

If you can be bothered to reply to them:

I demand a POPLA code. You are obliged to provide this under the terms of the BPA Approved Operator Scheme Code of Practice. I would advise you that failure by a trader to comply with a commitment contained in a code of conduct which the trader has undertaken to comply with is a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008.

Or, just ignore them and instead complain to BPA and DVLA about the breach of the BPA CoP, and to Trading Standards about the possible breach of the law.

I would prefer to not name the PPC in case they read this forum and it tips them off.

"Dear Sir/Madam,



In regards to the invoice received with ref number xx dated xx/xx/13, I deny all liability to your company.


If you reject this appeal I require within 35 days a POPLA verification code for me to appeal independently as per Version 2 of the BPA Code of Practice.

I have nothing further to add, and will not respond to any correspondence from your company unless it contains the POPLA code.

The appeal will be deemed accepted if there is no POPLA code on any rejection that you supply within the time frame stipulated above.

Yours Faithfully

xxxx


Seems self explanatory to me

bazster

Custard_Pie wrote: »

I would prefer to not name the PPC in case they read this forum and it tips them off.

"Dear Sir/Madam,



In regards to the invoice received with ref number xx dated xx/xx/13, I deny all liability to your company.


If you reject this appeal I require within 35 days a POPLA verification code for me to appeal independently as per Version 2 of the BPA Code of Practice.

I have nothing further to add, and will not respond to any correspondence from your company unless it contains the POPLA code.

The appeal will be deemed accepted if there is no POPLA code on any rejection that you supply within the time frame stipulated above.

Yours Faithfully

xxxx


Seems self explanatory to me

Me too. What's your question? I can't make them cough up a POPLA code.

Hovite_2

Custard_Pie wrote: »

I would prefer to not name the PPC in case they read this forum and it tips them off.

Errr ..... you've given no information to identify either yourself or the situation ( unless your name really is Custard Pie ! ).

Guys_Dad

Their argument is that you haven't given them any points upon which they can consider an appeal.

When you look at The Parking Prankster's claim that he has supernatural powers etc, he won at POPLA on other points but only because the PPC gave him a POPLA code to go there. Your stroma letter is less of a p*ss take than PP's, but PPCs, as well as us, are exploring different ways to win these cases. So, if they can avoid issuing you with a POPLA code, then they can't lose there.

Now I agree with the views of all the respected contributors here on their interpretation of the various COPs, POFA, POPLA guidelines etc but, coming from a Business Risk background, I like to eliminate all possible wriggle-room.

So I would change stroma's simple words "I deny all liability to your company." to "My appeal point is that I do not recognise your authority in this car park or to offer any contracts to parking motorists". Very similar sentiments, but definitely an appeal point and one that has won at POPLA a good few times.

Given that you have used the original, I would send the suggested letter I posted a few posts ago just for belt and braces.

Custard_Pie

Guys_Dad wrote: »

Their argument is that you haven't given them any points upon which they can consider an appeal.

When you look at The Parking Prankster's claim that he has supernatural powers etc, he won at POPLA on other points but only because the PPC gave him a POPLA code to go there. Your stroma letter is less of a p*ss take than PP's, but PPCs, as well as us, are exploring different ways to win these cases. So, if they can avoid issuing you with a POPLA code, then they can't lose there.

Now I agree with the views of all the respected contributors here on their interpretation of the various COPs, POFA, POPLA guidelines etc but, coming from a Business Risk background, I like to eliminate all possible wriggle-room.

So I would change stroma's simple words "I deny all liability to your company." to "My appeal point is that I do not recognise your authority in this car park or to offer any contracts to parking motorists". Very similar sentiments, but definitely an appeal point and one that has won at POPLA a good few times.

Given that you have used the original, I would send the suggested letter I posted a few posts ago just for belt and braces.

I replied similar to above.

The PPC is G24 Ltd

Hovite_2

Custard_Pie wrote: »

I replied similar to above.

The PPC is G24 Ltd

Ha ha ha - good old G24 - as corrupt as they come !

What is the amount they are asking for and what was the discount value ?

hoohoo

Not giving out a POPLA code is an offence that can get the PPC banned from DVLA access if they do it enough.

See here: http://www.britishparking.co.uk/AOS-Sanctions
Complain here: http://www.britishparking.co.uk/Feedback-on-a-BPA-member