Sse

Frankndave

Hi all, I contacted by internet SSE to supply my gas and elec. They sent an email to me confirming that they had received my application and would be in touch in due course. I heard nothing at all for weeks and sent them an email to ask if all was in hand. I got an email back saying that they could not speak to me as it was Mr .... that set the account up. i explained that this would of been impossible and there is only myself Mrs....
They refused to speak to me but I found the very first email which stated thank you Mrs... for asking us to supply your gas/elec but in the meantime I contacted Sainsbury's to ask them to supply as I felt very uneasy with the amateur way the customer service team were dealing with me.
When they finally realized that it was me Mrs... it was to late and I had left them. They now want to charge me £50.00 as I have left the scheme early. Can this be right or should I just pay it and put it down to experience and never use SSE again. It just seems a lot of money for poor service on their behalf

dogshome

WRITE a letter headed Complaint, setting out the history and encloseing copies of the Mrs/Mr Emails, and asking them to send you £10 as compensation for having to write to sort out their error

Frankndave

Ok will give it a go thanks and will post their reply for future reference

Wywth

Frankndave wrote: »

Hi all, I contacted by internet SSE to supply my gas and elec. They sent an email to me confirming that they had received my application and would be in touch in due course. I heard nothing at all for weeks and sent them an email to ask if all was in hand. I got an email back saying that they could not speak to me as it was Mr .... that set the account up. i explained that this would of been impossible and there is only myself Mrs....
They refused to speak to me but I found the very first email which stated thank you Mrs... for asking us to supply your gas/elec but in the meantime I contacted Sainsbury's to ask them to supply as I felt very uneasy with the amateur way the customer service team were dealing with me.
When they finally realized that it was me Mrs... it was to late and I had left them. They now want to charge me £50.00 as I have left the scheme early. Can this be right or should I just pay it and put it down to experience and never use SSE again. It just seems a lot of money for poor service on their behalf

So you proved to SSE it was you that originally requested the account be set up. What tariff did you request? Did it have an early exit fee? Did you leave within the term?

If so, then the early exit fee will probably apply, I'm afraid.

You may get £10 compo if you make a fuss due to them pfaffing you about earlier.