Lloyds refusing to do BACs payment?

jonesMUFCforever

I know Lloyds do not offer FP in branch - you are given the choice of doing it free online or through telephone banking - or a CHAPS payment which will be charged £30.

kivin

Another way around the CHAPS charge is to ask the branch staff to set up a one time standing order to go out the following day.

Lesleycc

richardmk wrote: »

if the branch was not helpful send an online complaint..

Just as a follow up, I did complain to Lloyds. It wasn't just the charge but the attitude to my Dad - the teller expected him to sign a cheque with a broken arm or walk a long distance to another bank, and finally kept repeating very loudly "do you know your PIN" several times when he was getting money out (like he was an idiot). They need some training in handling elderly customers.

Anyway, Lloyds have sent him a £25 cheque as an apology, so that has redeemed them to a certain extent in my book - though I won't be going into that branch (Street in Somerset) if I can help it.

opinions4u

Lesleycc wrote: »

Just as a follow up, I did complain to Lloyds. It wasn't just the charge but the attitude to my Dad - the teller expected him to sign a cheque with a broken arm or walk a long distance to another bank, and finally kept repeating very loudly "do you know your PIN" several times when he was getting money out (like he was an idiot). They need some training in handling elderly customers.

Anyway, Lloyds have sent him a £25 cheque as an apology, so that has redeemed them to a certain extent in my book - though I won't be going into that branch (Street in Somerset) if I can help it.

When they've apologised have they actually explained what options should have been put to him?

Were there any other options than those they gave him?

Lesleycc

opinions4u wrote: »

When they've apologised have they actually explained what options should have been put to him?

Were there any other options than those they gave him?

They said the branch could set up a bill payment using the sort code and account number, saying this is a free service (which wasn't offered at the time) and, I guess, is what I thought I'd asked for. Or to set up telephone banking.