ELC £5 off and FREE Delivery - NO MIN. SPEND!

emma396

just tried using code, got:

We have not applied your voucher, as your basket total is less than £30 :sad:

loopylass81

Its telling me I need to spend £30 to use this voucher

lee8040

it now says orders have to be over £30 with that code

cuppa-cha

same to me.

Rachie_B

will they honour any orders placed before the minimum spend kicked in ?

sexy_fufu

i hope so rachel B i did do a screen shot fso fingers crossed hey.

chunky_munky

I ordered on Friday through Quidco. Just checked Quidco and it's showing declined . Has this happened to anyone else?



EDIT: Also just received an email from ELC cancelling the order.

motherhubbard

despite receiving an email confirming the order i just had this from ELC:

Dear customer,

We are writing to inform you that we are unable to process your recent
order at elc.co.uk.
You will not be charged for this order.

It has been brought to our attention that a promotion code was used
when you placed this order.
However, this code can only be used by the person who received it
directly from us.

If this code was passed on to you by another third party or was posted
on a third party website
this invalidates the code as it goes against our terms and conditions
policy.

We are sorry for any inconvenience this has caused you.

If you are keen to receive the toys placed in your original order then
you will need to place a new
order, without using the voucher code. This will then be delivered in
our usual timescales.

And don't forget to sign-up to our regular Special Offers email to be
the first to receive news of
exclusive discounts, new toys ranges, in store events and online
exclusives.

Kind regards,

ELC Customer Services

CAN THEY DO THIS ?

Cat72

I recieved this email too .I believe they can do this as no money was taken.However I ordered stuff about £11 and wont be reordering.The products I ordered were for a childrens charity I work for - but there is nothing you can do .

motherhubbard

I wondered if by sending reply emails out - would it be somehow legally binding ?

Oh well was worth a try