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Balance refund on pay as you go

Anybody know what the legal side is on obtaining a refund of any balance remaining on a "pay as you go" mobile phone arrangement? I am well in credit with T Mobile but want to change provider. Can they refuse a refund?

Comments

  • Jon_01
    Jon_01 Posts: 5,918 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Don't think any of the networks refund on payg (its in the T&C's somewhere).

    If they did you could just reuse the same credit over and over...
  • sdduk
    sdduk Posts: 1,441 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    As Jon said you need to use it up before you go to another network
    It will be in the t&c of your provider some were.
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
  • d123
    d123 Posts: 8,745 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    You can get up to 60% back by selling the credit.

    http://red-robot.net/5-ways-to-cash-in-your-payg-sim-credit/#axzz2XhieNhFS
    ====
  • Herongull
    Herongull Posts: 1,356 Forumite
    Eighth Anniversary Combo Breaker
    edited 30 June 2013 at 5:02PM
    Could you just text the balance to your favourite charity as a donation? I've never used this method to donate, but I've seen adverts.

    Obviously you don't get any benefit (other than feel-good), but the balance isn't "wasted" if it goes to charity.

    I sometimes have to buy PAYG credit when I buy a PAYG phone, which I then unlock and use with another other provider, leaving me with a sim with credit that I don't end up using. Is it that simple to just text the credit to a charity?
  • If you have any need for "data" for a tablet or other device then T-Mobile's 6 Month Internet booster is fairly good value for money at £20 for 6 Months. Their data network is a bit patchy at the moment but perhaps you or someone you know can use the credit up in this way.

    Are you in credit by £50 or more ?
  • circuit
    circuit Posts: 508 Forumite
    If you have an Android phone, you can use up the credit in the Google Play store and use it to buy music, apps, etc. That's often the best way. The details are in the link posted above by d123.
  • Broadwood
    Broadwood Posts: 706 Forumite
    Part of the Furniture 500 Posts Photogenic Combo Breaker
    edited 31 July 2013 at 11:04PM
    Wife and I are both on Orange's Racoon PAYG tariff and I'm moving to the new 321 PAYG from Three which is much better value but has required me to get an unlocked 3G handset.

    Anyway Orange have let me transfer my credit to wife's number and I'm about to transfer my Orange number to my Three 3G handset after Orange supplied me with the applicable free PAC code.

    I've had the same mobile number since joining Orange in 1999 and needed to keep it to avoid loads of hassle and loss of earnings. Being an agency driver I get all my work via my mobile phone.

    I assume other networks also allow the transfer of credit between accounts on the same network.
    Never trust a financial institution.


    Still studying at the University of Life.
  • I moved from a PAYG to a 30 day SIM only contract on Three and was able to transfer the PAYG credit to the contract. However, if you leave the network their terms and conditions usually mean the loss of unused credit.

    As others have said, use it via a premium rate text message to donate it to a charity or buy something with it. You could even use it to pay for parking.
  • circuit
    circuit Posts: 508 Forumite
    We tend to save up all of our unused SIMs and donate to TV appeals like Comic Relief or Childline. It's also worth chucking a spare handset in the car in case you're ever caught out with a flat battery.
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