Moved home and have no signal with EE

charlotter5692

Hi there,

I moved house recently and was disappointed to find that my EE iPhone 5 has no signal and is virtually impossible to send/receive calls or texts (despite the EE coverage map saying signal would be fine).

Currently I am having to leave the house and walk a little down the road to be able to make calls, and all messaging has to be done via whatsapp through our internet - which is really inconvenient.

I'm going to call EE to discuss this and was wondering whether anyone has had a similar experience?

Thanks in advance

spikejrt

See if EE can provide you with a signal box, which will plug into your WI-FI router via ethernet to enable your phone to get reception via the internet (VOIP effectively, like Skype).

Beyond that, there won't be much they will be able to do really. It could be that EE are doing work in your area (as they are doing alot of upgrade work to move to 4G and also beef up 2G/E) then it could be temporary.

sdduk

Not a lot you can do to be honest
Not EE thought you moved house
So am afraid you are stuck with your problem unless EE wants to give you a good will and cancel your contract or lower it down.

d123

charlotter5692 wrote: »

Hi there,

I moved house recently and was disappointed to find that my EE iPhone 5 has no signal and is virtually impossible to send/receive calls or texts (despite the EE coverage map saying signal would be fine).

Currently I am having to leave the house and walk a little down the road to be able to make calls, and all messaging has to be done via whatsapp through our internet - which is really inconvenient.

I'm going to call EE to discuss this and was wondering whether anyone has had a similar experience?

Thanks in advance

I'm not sure what you are asking or what you want.

EE probably didn't tell you to move to the new house, nor do they guarantee to provide 100% coverage of the country, especially not indoors where the build materials can influence signal strength.

bagginslover

charlotter5692 wrote: »

Hi there,

I moved house recently and was disappointed to find that my EE iPhone 5 has no signal and is virtually impossible to send/receive calls or texts (despite the EE coverage map saying signal would be fine).

Currently I am having to leave the house and walk a little down the road to be able to make calls, and all messaging has to be done via whatsapp through our internet - which is really inconvenient.

I'm going to call EE to discuss this and was wondering whether anyone has had a similar experience?

Thanks in advance

Do you not have iMessenger turned on? that would at least allow you to text fellow iPhone users in the normal way.

robbies_gal

they never guarantee signal indoors even if they map says its a goo coverage area-i managed to get a signal box from ee but it took quite a while and had to be escalated a few times before they gave me one

giraffe69

I had the same problem with TMobile. No signal inside or outside and a short walk to get one.
They halved the rental until the end of the contract(about 10 months) with very little pushing.

diamonds

Signal box is to enhance indoor coverage, where a local old Orange site has been decommissioned EE will give one out, accept this and you are left with a cordless phone powered by a landline with broadband you could easily just buy a cordless phone for.

So if this applies to you, enforce cancellation as they removed the Orange site and thus access to the contracted service.

charlotter5692

d123 wrote: »

I'm not sure what you are asking or what you want.

EE probably didn't tell you to move to the new house, nor do they guarantee to provide 100% coverage of the country, especially not indoors where the build materials can influence signal strength.

Indeed, EE did not tell me to move house - thank you so much for reminding me of this. Excuse me while I get back to solving the problem with the helpful comments from other members.

NFH

It's quite possible that when you looked around the house, there was a signal on EE, and after EE decommissioned lots of transmitters recently, there was no signal when you moved in. Find out whether this was the case, as it would help your cause.