Aqua Card Payment issues

koenig

izools wrote: »

Never ask that on a public forum - there's nothing stopping someone from replying with their personal bank details saying they are correct for Aqua.

Take the details off your latest bill.

I was just wondering if anyone else had been given those details. I've used the account details off the bill and the new ones off the website and they both work. Not sure where that advisor got those details from.

dalesrider

grumbler wrote: »

That's why I said 'try'. And per se the OP authorised only one payment.

No they pressed submit twice and then rang and gave authority.
Each in their own way is approved.

Best hope would be duplicated c/b but not certain to win.

grumbler wrote: »

What are the system messages for if they cannot be believed to? Essentially, the second and the third authorisations were obtained by deception.

Just think how the system works.
You press submit and it then contacts the payee's bank. Their system then has 10 secs to approve the transaction or it is fallback approved.
The system then has to do its internal stuff.
It will have a timeout set in the system if it gets stuck and cannot complete. It will then give a error message. It could be that someone has set this at 10 secs so if the banks system was slow or there was a link issue it will say declined. Despite the bank giving the OK.

Staff at the CC or Co. Will not be able to see if any payment has been taken as they cannot see any accounts the money will be going to or actual requests.
All they can see is that their system says DECLINED. NOT that your bank has approved the transaction.

Which is why you need to check with your bank and then tell the company that there is a auth in place.