Highview Tesco charge

Shade-

I've had one from Highview, overstaying in a supermarket car park.

As I understand it the advice has changed from "ignore" now, or has it?

There is currently a thread on PistonHeads where someone is being taken to court by an unnamed PPC, possibly as a result of him identifying himself over the internet and the PPC then seeing it and making the link.

At present I haven't identified myself as the driver so I could still play the ignore card. An email/letter to the supermarket also could probably sort the situation I imagine, but does the ignore card still work?

Coupon-mad

That's a better, a shiny new thread of your own which on a parking board is vital (since dates and details are different for everyone).

You just need to send a short challenge to the scammers like on this thread:

http://forums.pepipoo.com/index.php?showtopic=80125&st=20&start=20

Or like the ones Parking Prankster used to annoy and defeat Highview, have a laugh!!

http://parking-prankster.blogspot.co.uk/2013/05/highview-parking-spurred-into-immediate.html

and

http://parking-prankster.blogspot.co.uk/2013/06/highview-parking-send-in-map-of-wrong.html#comment-form

Then there's a second stage when Highview reject your challenge; you send a strong appeal to POPLA if rejected. Parking Prankster has done so lots of times, with a short/funny appeal first then a serious one to POPLA. If the funny versions don't appeal use one from the examples I first linked.

You won't be paying this so have some fun with it.




P.S. Forgot to say first port of call is back to Tesco to complain to the Store Manager (NOT to the teenager on the CS desk, the STORE MANAGER). Tesco can cancel these if customers complain quickly, and that's the easiest approach first.

Shade-

Thanks for the reply.

I'll pop round to Tesco on the way home from work and have a word, and if no joy write to Highview later on.

Shade-

Worth noticing that an email stating the following:

Dear Highview Parking,

As the registered keeper of vehicle **** *** I have received your parking charge notice. It is clearly an unenforceable penalty. Either accept my challenge and cancel the charge or issue me with a POPLA validation code for me to challenge each and every basis for your claim.

Kind regards
Mr T Fraser

Prompted the following reply from Highview:

Dear Sir,

Thank you for your email.

A POPLA code is only issued after an appeal has been made and rejected. As you have not yet detailed a mitigating circumstance for appeal or sent any evidence to support your claim, we have obviously been unable to consider this matter in the required manner.

Should you wish to appeal, kindly refer to the above and we will be more than happy to assist you and consider your claim carefully and reasonably.

Yours faithfully,

Highview Parking Ltd

Interesting line to take that now they seem to be making it difficult for people to even get hold of POPLA codes. Any ideas on what to do next?

Guys_Dad

They are out of order on this and you should write and complain to both POPLA and the BPA. Please do it as they are stalling and if enough complaints are made, they will lose the ability to use the DVLA for a period.

When this arose before, I previously advised replying as follows.

"I wish to appeal on the basis that you do not have the authority of the landowner to levy these charges. I require you to supply me with a copy of the relevant sections of the contract that you are working under in order for me to check (a) the contract is, in fact, with the landowner whose details have been supplied to me by the council and (b) in order for me to check the limit of your authority to levy charges as some landowner contracts do not, in fact, grant that authority. If you are unwilling to provide me with this, then I require, in accordance with the BPA and POFA regulations, a POPLA code in order for me to take my appeal to POPLA.

In addition, after checking thoroughly with your signage and the BPA guidelines, I believe that they are deficient and this is a further reason why I require a POPLA code. I refer you to the POPLA web site for the required timescales for a response.

If, on the other hand, after consideration, you decide to cancel the charge, please feel free so to do".

bazster

Shade-, would you please contact forum user Stroma by Private Message, he is in communication with the British Parking Association about Highview refusing to issue PoPLA codes and requires evidence (which you seem to have!)

Shade-

Thanks Guys Dad, I will reply with that email after speaking to Stroma.

Cheers bazster, will message him.

Edit, don't know why but I can't seem to PM him.

Stroma

Hello shade, I was asked to reply here to you. Can you email the bpa with a screenshot of your email from highview, they want evidence that this company is refusing a popla code, they are in breach of the code of practice

aos@britishparking.co.uk

Shade-

Not a problem, will do that now and keep you updated.

Shade-

BPA don't seem interested. Recieved the following:

Dear Mr

Thank you for your e-mail.

Having looked at the attachment the parking operator is refusing to give you details of POPLA as this is only issued after an appeal has been rejected. Unfortunately you have not given mitigating circumstances for logging an appeal nor an evidence to support this.

Please log an appeal directly with the parking operator for them to consider and once a decision has been reached then they will provide POPLA details if it is rejected.

Kind regards

Guys_Dad

Shade- wrote: »

BPA don't seem interested. Recieved the following:

Dear Mr

Thank you for your e-mail.

Having looked at the attachment the parking operator is refusing to give you details of POPLA as this is only issued after an appeal has been rejected. Unfortunately you have not given mitigating circumstances for logging an appeal nor an evidence to support this.

Please log an appeal directly with the parking operator for them to consider and once a decision has been reached then they will provide POPLA details if it is rejected.

Kind regards

That's interesting. So now we know where they atand.

OK, did you send my suggested appeal on my post on 22nd July?

If not, then, remembering you want a POPLA code, I would send that one but amended as follows

I wish to appeal on the basis that I need to be completely sure that you are authorised to pursue these charges. The BPA COP states in its requirements:-

Written authorisation of the landowner
7.1 If you do not own the land on which you are carrying out parking management, you must have the written authorisation of the landowner (or their appointed agent) before you can start operating on the land in question. The authorisation must give you the authority to carry out all the aspects of the management and enforcement of the site that you are responsible for. In particular, it must say that the landowner requires you to keep to the Code of Practice, and that you have the authority to pursue outstanding parking charges, through the courts if necessary.

In order to confirm that you have the authority of the landowner to levy these charges. I require you to supply me with a copy of the relevant sections of the contract that you are working under in order for me to check (a) the contract is, in fact, with the landowner whose details have been supplied to me by the council and (b) in order for me to check the limit of your authority to levy charges as some landowner contracts do not, in fact, grant that authority. If you are unwilling to provide me with this, then I require, in accordance with the BPA and POFA regulations, a POPLA code in order for me to take my appeal to POPLA.

In view of the fact that at least one PPC has supplied some recent template witness statements to POPLA that did not have landowner signatures on the witness statement and were signed by a director of the Parking company, a Witness statement will not satisfy my request

In addition, after checking thoroughly with your signage and the BPA guidelines, I believe that they are deficient and this is a further reason why I require a POPLA code. I refer you to the POPLA web site for the required timescales for a response.

If, on the other hand, after consideration, you decide to cancel the charge, please feel free so to do.

Let's see BPA chuck that one back if the PPC doesn't give you the POPLA code.