Highview/Tesco Charge Notice

N20Y1D

Have received a charge notice from Highview for going over the limit in a Tesco car park by half hour or so.

They are after £70 reduced to £40 if I pay within 14 days (how kind of them) however if I dont pay within 28 days I will incur a £40 admin charge (not so kind of them).

Could someone please tell me what my next step should be and point me in the direction of a template email.


I'm going to head to the car park tonight to look for sign locations etc.

Thanks.

Umkomaas

N20Y1D wrote: »

Have received a charge notice from Highview for going over the limit in a Tesco car park by half hour or so.

They are after £70 reduced to £40 if I pay within 14 days (how kind of them) however if I dont pay within 28 days I will incur a £40 admin charge (not so kind of them).

Could someone please tell me what my next step should be and point me in the direction of a template email.


I'm going to head to the car park tonight to look for sign locations etc.

Thanks.

You need to send what we term a 'soft' challenge which will be rejected (whatever you say, so don't waste any time giving them your story).

When rejected you should be given a 10-digit verification code for POPLA (the 'independent' adjudicators). This is when you'll put together a much more detailed and hard hitting challenge that will be based on legal and other technicalities. it won't be based on any 'story about what happened' (mitigation) regardless of how 'good' the story might be. Don't go down the POPLA road without help from here.

So here's a soft challenge you might want to send:

Name
Address
PCN No
VRM No
Today's Date

To whom it may concern

The Registerd Keeper of the above vehicle denies any liability for the unenforceable charge detailed in the above Parking Charge Notice.

The charge does not represent any form of loss and as such it is punitive and a therefore a PENALTY.

Confirm acceptance of this challenge and cancel the charge, or provide a POPLA verification code where a vigorous and robust challenge will be mounted.

No further correspondence will be entered into with you on this matter. If nothing further from you is received within 35 days of the date of this letter it will be assumed the challenge is accepted and the charge cancelled.

Yours faithfully

Print Name

Do not telephone the PPC, do not indicate who the driver was, note the soft challenge is written in the third person - no 'I' or 'Me' or 'We'.

Meantime have a look at a recent post of mine where I linked a number of relevant POPLA appeals and the details of POPLA wins and losses which will give you a good idea of what is needed.

http://forums.moneysavingexpert.com/showpost.php?p=61808935&postcount=2

Come back to us either when you receive any further correspondence from the PPC or as the 35 days near their end.

Happy reading

Guys_Dad

When you go to the car park, can you let us know what colour of background and text are on the (a) notices at entrance and (b) elsewhere?

Also, are they saying that you have the choice of paying £40 now or £70 after 14 days rising to £110 after 28 days?

Also, was there a ticket on your windscreen or just a NTK through the post.

Obviously read here http://www.britishparking.co.uk/write/Documents/AOS/AOS_CoP_June_2013_update.pdf carefully to ensure they are compliant in signage, words and timescales.

N20Y1D

Guys_Dad wrote: »

When you go to the car park, can you let us know what colour of background and text are on the (a) notices at entrance and (b) elsewhere?

Also, are they saying that you have the choice of paying £40 now or £70 after 14 days rising to £110 after 28 days?

Also, was there a ticket on your windscreen or just a NTK through the post.

Obviously read here http://www.britishparking.co.uk/write/Documents/AOS/AOS_CoP_June_2013_update.pdf carefully to ensure they are compliant in signage, words and timescales.

Correct, 40 if paid within 14 days, then 70, then 110 after 28 days.

Just a letter was received no ticket.

N20Y1D

Well I popped in tonight and there isn't a single sign before during or after the entrance...

The only ones I did see would be impossible to read as they are raised up on the drivers offside. One has had a huge tesco sign erected in front of it..

Coupon-mad

N20Y1D wrote: »

Well I popped in tonight and there isn't a single sign before during or after the entrance...

The only ones I did see would be impossible to read as they are raised up on the drivers offside. One has had a huge two sign erected in front of it..

Now tell us what happened when you walked into the Store and complained, to get the fake PCN cancelled? Surely you didn't go back only to look at signs? Tell me you complained to Tesco's Store Manager.

N20Y1D

Coupon-mad wrote: »

Now tell us what happened when you walked into the Store and complained, to get the fake PCN cancelled? Surely you didn't go back only to look at signs? Tell me you complained to Tesco's Store Manager.

Haha no I didn't go for the manager this evening. It's on my list of things to do though.

Coupon-mad

First port of call is back to Tesco to complain to the Store Manager (NOT to the teenager on the CS desk, the STORE MANAGER). Tesco can cancel these if customers complain quickly. That's the easiest approach first - especially if you are a Clubcard customer waving a pile of receipts & being really assertive about the scam fake fine.

If not, if having to appeal, you just need to send a short challenge to the scammers like on this thread:

http://forums.pepipoo.com/index.php?...st=20&start=20

Or like the ones Parking Prankster used recently to seriously annoy and then to defeat Highview; have a laugh! A must-read for anyone with a Highview fake PCN!

http://parking-prankster.blogspot.co...immediate.html

and

http://parking-prankster.blogspot.co.uk/2013/06/highview-parking-send-in-map-of-wrong.html


After the first challenge there's a second stage when Highview reject your appeal; you send a strong appeal to POPLA if rejected.

Parking Prankster has done so lots of times, with a short/funny appeal first then a serious one to POPLA (we can guide you to the right strong POPLA stage wording). If the funny versions don't appeal use one from the examples I first linked.

You won't be paying this so have some fun with it.

N20Y1D

How do I play the admitting who was driving thing if I confront the manager?

Coupon-mad

N20Y1D wrote: »

How do I play the admitting who was driving thing if I confront the manager?

Doesn't matter in Tesco; be assertive and annoyed and demand to see the Store Manager and insist the fake PCN is cancelled. Keeping quiet about who was driving only matters if having to appeal to Highview.

Hope you enjoyed Parking Pranksters' blogs to show you the light side of defeating these scumbags!

Guys_Dad

And worth showing manager the extract from the BPA COP that shows that there must be entrance signs and his store is non compliant and you will be reporting it to head office, if he tries a Pontius Pilate.

And don't forget the photos!