I would like some help with this issue i have with facebook please...

Darrenr

jackieblack wrote: »

Bless him? :eek:

I'd not be blessing him! :mad:


Me too!

I have taken away his mobile phone, i have taken away his computer, and also any other electrnoic access he has to the internet.
I have contacted the mobile operator and asked for a block to be put on purchases. I had previously asked for a block on premium rate numbers etc, from experience of other parents with children with mobile phones.

I have also asked for the same action to be taken on other accounts within our household
Thanks

Daz

MamaMoo_2

When purchasing credits via mobile, you input the mobile number and then receive a text message that you usually have to either reply to or enter a code from to prove that the phone is yours (or at least, in your possession).
You will usually get a text every time you purchase credits.

According to the instructions on the Facebook site;

Our mobile payment providers, Zong and Boku, will send you a text with instructions. Your computer screen will also update with directions when necessary. Please note, charges go on your wireless bill or prepaid account.

I'd suggest speaking to your son. At 15 he will be fully aware of what he has done, and he will have had to sneak your phone away to make these payments.

Unfortunately, like a credit card, if the payments are made by someone in your household they likely won't refund without a crime number, which will mean reporting your son to the police in order to obtain one.

Darrenr

Carrot007 wrote: »

You appear to be confused. You cannot make a purchase simply by inputting a phone number. If this were the case everyone would just enter a random number.

I am not familier with the dertails here but you will have been sent a text message detailing the purchase and had to respond to it to confirm purchase.

Your son will have done this so would have been completely aware he was spending your money.

I recomend you take it up with your son rather than a company that has done no wrong. (at 15 he should know better).

I have not seen any text messages on my sons mobile phone regarding conformation of purchases, although my son does delete all text messages.

Thanks for advising me of this

Daz

Lagoon

Darrenr wrote: »

I have not seen any text messages on my sons mobile phone regarding conformation of purchases, although my son does delete all text messages.

Thanks for advising me of this

Daz

They wouldn't have been on your son's phone. You said he was using your phone to make the purchases.

He knew what he was doing, so as soon as he'd received the text he would have deleted it to remove the evidence.

Darrenr

MamaMoo wrote: »

When purchasing credits via mobile, you input the mobile number and then receive a text message that you usually have to either reply to or enter a code from to prove that the phone is yours (or at least, in your possession).
You will usually get a text every time you purchase credits.

According to the instructions on the Facebook site;



I'd suggest speaking to your son. At 15 he will be fully aware of what he has done, and he will have had to sneak your phone away to make these payments.

Unfortunately, like a credit card, if the payments are made by someone in your household they likely won't refund without a crime number, which will mean reporting your son to the police in order to obtain one.

Thankyou for this information.
Would this need to be expressed in the terms and conditions, and if so how might it be worded?

Daz

Darrenr

Lagoon wrote: »

They wouldn't have been on your son's phone. You said he was using your phone to make the purchases.

He knew what he was doing, so as soon as he'd received the text he would have deleted it to remove the evidence.

Thankyou for pointing that out. An error in my typing, My son has a prepayment phone.

Can i take it that the general opinion is this:

As the account holder, i am responsible for all charges made through that account, unless that phone is lost or missing and immediately reported to the operator, and police and an incident number gained.

The situation is that i have failed to take propper and due care of my account details and as a result charges have been made that i am liable for.

I am it appears the victim of my own stupidity, and deserve everything that i get, a fool and his money etc etc etc.

Thanks

Daz

MamaMoo_2

Darrenr wrote: »

Thankyou for this information.
Would this need to be expressed in the terms and conditions, and if so how might it be worded?

Daz

I wouldn't think so as it's clearly explained in the help page regarding mobile payments. It's not a term or a condition, it's just what happens.

wealdroam

Darrenr wrote: »

Would this need to be expressed in the terms and conditions, and if so how might it be worded?

Are you still looking for a way to shift the blame for this episode onto Facebook or your phone service provider?

I thought earlier posts might've convinced you that any responsibility for the missing £135 lies firmly with either you or your son.

Edited to add:
Your later post seem to confirm that you accept your responsibility.

peachyprice

Darrenr wrote: »

Thankyou for pointing that out. An error in my typing, My son has a prepayment phone.

Can i take it that the general opinion is this:

As the account holder, i am responsible for all charges made through that account, unless that phone is lost or missing and immediately reported to the operator, and police and an incident number gained.

The situation is that i have failed to take propper and due care of my account details and as a result charges have been made that i am liable for.

I am it appears the victim of my own stupidity, and deserve everything that i get, a fool and his money etc etc etc.

Thanks

Daz

In all honesty yes.

Your son has been very devious, not only has he used your number, he's taken your phone and deleted the messages confirming the purchases he's made.

I don't know if they have told you what time these transactions took place, but I'm guessing for your son to be able to get away with this he's been up to no good after you've gone to bed.

Lagoon

Darrenr wrote: »

Thankyou for pointing that out. An error in my typing, My son has a prepayment phone.

Can i take it that the general opinion is this:

As the account holder, i am responsible for all charges made through that account, unless that phone is lost or missing and immediately reported to the operator, and police and an incident number gained.

The situation is that i have failed to take propper and due care of my account details and as a result charges have been made that i am liable for.

I am it appears the victim of my own stupidity, and deserve everything that i get, a fool and his money etc etc etc.

Thanks

Daz

That's right. Officially, you're responsible. Like others, if I were you I'd be ensuring that my son covered the costs.

Personally, if he's not earning enough to pay this off with his paper round, I would ask I'm to sell some of his non-essential gadgets/items to cover the costs. Not the computer or phone, but a games console or something similar.

This was no accident, so whilst you were 'a victim of our own stupidity' you would clearly have not let him have any access to your phone if you expected him to do what he's done.