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Missing in post..

hannoja
hannoja Posts: 2,015 Forumite
Part of the Furniture Combo Breaker
in Ebay, auctions, car boot sales, post & parcels
Hi, I sent something to someone on 17/06 that hasn't arrived yet. 2nd class. proof of postage only. I'm posting her another now as she wants before next week, but how best to sort out the technicalities?

Should I get her to 'buy' another and I can alter amount to.. whatever works, or just ignore this extra service, or.. what..? Obviously I don't want her leaving FB on the one she bought or I won't be able to claim my loss back...?

Not had this before, so appreciate advice. Not huge value so that's not a big issue: though would like to recoup loss.

Thanks
«1

Comments

  • alx2013
    alx2013 Posts: 404 Forumite
    I would refund her for the lost item, then you can make a claim for that loss with your POP. And send her a cancel transaction request so that you get your FVF back.
    Treat the new transaction as a separate one and ask her to check out again...
  • campdave
    campdave Posts: 2,198 Forumite
    Just post another and make a claim with Royal mail once 15 working days has passed from posting. Getting them to order another through ebay makes no sense.
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    campdave wrote: »
    Just post another and make a claim with Royal mail once 15 working days has passed from posting. Getting them to order another through ebay makes no sense.

    Yes, do this, anything else is just making things overly complicated.
  • sequence
    sequence Posts: 1,877 Forumite
    I've had a lot of stuff go missing this month. Strange.
  • alx2013
    alx2013 Posts: 404 Forumite
    campdave wrote: »
    Just post another and make a claim with Royal mail once 15 working days has passed from posting. Getting them to order another through ebay makes no sense.

    Can you make a claim for a lost item without sending RM a copy of the Paypal refund to the buyer?
  • campdave
    campdave Posts: 2,198 Forumite
    My claims have consisted of POP, ebay sale record and PayPal payment page. However, I've always replaced items rather than refunding.
  • soolin
    soolin Posts: 74,439 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    sequence wrote: »
    I've had a lot of stuff go missing this month. Strange.

    I have had my first one today for about 5 months- buyer went straight to a case as well (and I don't think it was a mistake as I am aware of the opening case issue)
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • JoW123
    JoW123 Posts: 303 Forumite
    sequence wrote: »
    I've had a lot of stuff go missing this month. Strange.

    I have had 4 items sent via Airmail small packets that have failed to arrive in the last couple of months. Last year in over 700 sales with about 40 going abroad I didn't have one go missing. Am wondering whether to stop selling abroad.
    'And our dreams will break the boundaries of our fears'
  • soolin
    soolin Posts: 74,439 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    JoW123 wrote: »
    I have had 4 items sent via Airmail small packets that have failed to arrive in the last couple of months. Last year in over 700 sales with about 40 going abroad I didn't have one go missing. Am wondering whether to stop selling abroad.

    Mine is a UK one that has gone astray
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • techspec
    techspec Posts: 4,464 Forumite
    Ive gone a year with nothing missing.

    This followed a year of nothing arriving :rotfl:

    No doubt i am due a run of INR's

    That said - i use signed for and collect+ a lot - proof that most items do actually arrive.
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