BT Business Broadband

futsysmids

I ordered BT Business Broadband 6 weeks ago and upon ordering was informed that the BT Infinity fibre optic broadband would be installed 5 working days later.

6 weeks later they installed it after weeks of backwards & forwards with BT.

We have a major contract with a health company that operates in both the UK & abroad where we provide our expertise via webinars on a weekend & bank holidays.

At the moment we are out of pocket for 4 weekends & 1 bank holidays worth of finances (or in BT's old terms - actual financial loss).

BT have just recently changed their financial compensation policy and only offer a maximum of 6 months free broadband and do not offer AFL for broadband issues anyway.

Is this true? How do we claim back the financial loss other than taking them to court? Is there a department above their operatives that deals with complaints like this.:mad:

Buzby

You will certainly be compensated IF the service was live and was then disrupted. If you are saying I has not been provisioned and you are losing out due to their installation delays - I can see problems. It could be argued that until the service is actually supplied, no compensation is payable.

They could also claim that the 5-day install window was valid assuming there were no technical issues. However, I would certainly feel that expecting a full provisioning in 5 days and no slip-ups is stretching it a bit, and a greater lead time for the order would have been a safer bet.

futsysmids

The service had not been installed. Due to incompetences on their part - which they admitted to me verbally & by email they were unable to (a) install the bb within the 5 day period and (b) kept extending the date further & further along.

BT were told myself, by the company that we have a very specfic contract with & our solicitors that installation was imperative & any delay would result in compensation being sought.

BT were perfectly understanding & literally now (i.e. in the last few days) have they changed their compensation policy.