Vodafone Employee Advantage Discount

johnnyrobo

Hi,

My partner recently signed up to a contract with Vodafone in store and I went in and advised them that my employers have a scheme with them that i get 20% off of phone contracts for myself and up to 5 friends and family.

I took along a wageslip, my employee number and ID badge and the sales rep just looked at my ID and advised the discount would be added to the account.

My partner has noticed after 3 months that they have been taking the full amount of the contract by DD rather than the amount minus the 20% discount.

We contacted them and they advised that we had to apply for the discount within 30 days of taking out the contract to an email address.

We were not advised of this at the time and the sales agent in the store advised us that the discount would be applied from the first bill.

Despite numerous calls and emails we have really just been going back and forth and not getting any further so we fired of a complaint mail to them today stating the issue and that we weren't advised of the procedure, if we had, we would have done it on the day.

We also noted on the mail that we would be contacting the ombudsman if we do not get the discount applied to the remainder of the account and also backdated.

Is there anything else we should be doing, or any other advise that you think would help to get this sorted?

It adds up to us saving £201.40 over the term of the contract.

Does this constitute miss-selling if the rep in store advised us that we were going to get the discount at the time of signing up.

Thanks,
Johnny

federer

its true an email team apply the discount. you were told the wrong information.

get the Voda rep to look into this

Vodafone

Hi Johnny,

Thanks for making me aware of this.

As you've already emailed us could you let me know your email reference number from our automated reply?

Failing this, could you email me again with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

johnnyrobo

Hi,

The reference is #11620755.

Thanks,
Johnny

Vodafone

Hi Johnny,

Thanks for coming back to me.

I'll get back to your partner again later this afternoon.

Kind regards,

Lee

Web Relations

Vodafone UK