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Do I have a reasonable return claim?
Hi, at the end of last year I bought a sim-free Lumia 920 from P4U. I believe it may be faulty, but I'm not sure these are acceptable grounds for a return:
When it loses signal, it often fails to return even when in good signal area, I have strong (4-5 bar) signal in my bedroom, but if I lose signal, I can go to sleep and wake up and it'll still not have signal in the morning. To remedy this I have to ring my own number, but it's a pain because I often have no signal without knowing it.
Secondly, and equally important, it's battery as of late has drained far too quickly. Last night I went to bed at 2, and according to my battery tracking app it went from between 80 and 90% battery to dead by about 7 AM. I've got wifi, nfc, bluetooth, internet sharing all off, and my connection speed set to 3G (I've not got 4G anyway, but I'm in a 4G area). It just isn't normal that a phone goes from nearly full to dead in 5 hours when totally idle.
Can I reasonably claim the device is faulty and request a return, it has a 1 year warranty.
Thanks
Chris
When it loses signal, it often fails to return even when in good signal area, I have strong (4-5 bar) signal in my bedroom, but if I lose signal, I can go to sleep and wake up and it'll still not have signal in the morning. To remedy this I have to ring my own number, but it's a pain because I often have no signal without knowing it.
Secondly, and equally important, it's battery as of late has drained far too quickly. Last night I went to bed at 2, and according to my battery tracking app it went from between 80 and 90% battery to dead by about 7 AM. I've got wifi, nfc, bluetooth, internet sharing all off, and my connection speed set to 3G (I've not got 4G anyway, but I'm in a 4G area). It just isn't normal that a phone goes from nearly full to dead in 5 hours when totally idle.
Can I reasonably claim the device is faulty and request a return, it has a 1 year warranty.
Thanks
Chris
0
Comments
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Can I reasonably claim the device is faulty and request a return, it has a 1 year warranty.
No it will be sent for repair .
Where do you loose signal one place or many places .
Have you factory reset the device ???
battery life is usually settings or apps running
jje0 -
Hey, thanks for reply, I meant repair sorry, not return.
If I lose signal, which was frequent in my old house and then went to a strong signal area (I live in central Edinburgh, good signal) I would not get my signal back unless I rang myself, I've missed calls, texts, emails because of it.
As for apps, I use few apps, besides the ones built in (calls, texts, emails, alarm clock) I use just a handful of 3rd party apps such as BBC news.
After charging my phone on the wireless charger this morning and leaving it sitting there idle I was shocked to see it turn off... the battery is draining faster than the wireless charger charges it.0 -
OP, it sounds like a firmware issue, have you checked for software updates?====0
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