BT reneging on 7 day cancellation deal

pennypinching77

I had my phone line re-connected through BT last Friday having moving back into a property Id rented out and specifically asked AND got him to repeat if I could cancel my line rent to them if I wanted to take my broadband and line rental with another company. They said yes, cancel within 7 days no problem otherwise I'd have to give 14 days notice and be charged for the whole year, fine I said.

I then signed up with Virgin/sky who said I could have my line rental paid through them with the package I was taking out. So this morning I called BT to inform them but they now say there is no such 7 day cancellation and Id have to continue paying them or if I cancel pay for the whole year and that I should have cancelled before the line when active basically three hours.

They said they would send me the tape of my original coversation but it would take 5 days - outside my 7 day 'deal' and I don't hold much hold as BT are very slippery to say the least.
Anyone had this dilema and do I have a leg to stand on.
My 7 days runs out Friday 1st June

Thank you in advance

Drunkstar

Simple, if they listen to the call and find you were told that you had 7 days then you WILL be allowed out of it even if the 7 days are past.

If the call doesnt have that 7 days on it then you are stuck in the contract. Simple as that.

pennypinching77

Thank you for your reply. In that case I have nothing to worry about. Just hoping they do send it.

Infidel

Drunkstar wrote: »

Simple, if they listen to the call and find you were told that you had 7 days then you WILL be allowed out of it even if the 7 days are past.

If the call doesnt have that 7 days on it then you are stuck in the contract. Simple as that.

What is the tape went 'mysteriously missing'? Then what would the scenario be?

Drunkstar

Normally we would take your word, IF youre belived. Some people you can tell.......goodwill is great. lol

Bufflowbill

http://forums.moneysavingexpert.com/login.html?do=login

louisehj

At the moment there is a 7 day cooling off period with special offers on BT Together options 2 and 3. Is it possible you took one of these offers and was then informed of the 7 day cooling off period?