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Netflix - double charge

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Has anyone else been double charged? I received an email today from Netflix apologising and saying they'd double charged me for the past 6 months - once to my iTunes account and the other to my payment cards. They've now sent a refund but I no longer bank with the bank they've refunded to so won't receive it. Called up customer services today and was met with a complete refusal to do anything so I'm out of pocket. They basically made out it was my fault. Really disappointing - I'm going to discontinue my account.

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    The Bank the money has been sent to can issue a cheque easily enough if the money has gone there in error. Is there any other reason why you cannot access the money?
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    he owes the bank
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • jkolch
    jkolch Posts: 19 Forumite
    Can we see the email from Netflix?
  • StuC75
    StuC75 Posts: 2,065 Forumite
    speak to the bank your account was with...
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