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Air Malta
Brogen
Posts: 5 Forumite
I sent a letter, together with a completed EU complaint form, to the Air Malta office in London to request compensation for a 12 hour delay, due to aircraft malfunction, on a flight from UK to Malta.
They have written back saying that as Air Malta UK is only an outstation they submitted my request to Customer Care Department in Malta.
Does anybody know if this is a valid course of action by Air Malta or is it a delaying tactic? After all if they ignore my request I cannot use the Small Claims court to pursue the claim.
They have written back saying that as Air Malta UK is only an outstation they submitted my request to Customer Care Department in Malta.
Does anybody know if this is a valid course of action by Air Malta or is it a delaying tactic? After all if they ignore my request I cannot use the Small Claims court to pursue the claim.
RogTheDodge
0
Comments
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If your delay was over 3 hours at the destination you can claim if it wasn't a true EC.I sent a letter, together with a completed EU complaint form, to the Air Malta office in London to request compensation for a 12 hour delay, due to aircraft malfunction, on a flight from UK to Malta.
They have written back saying that as Air Malta UK is only an outstation they submitted my request to Customer Care Department in Malta.
Does anybody know if this is a valid course of action by Air Malta or is it a delaying tactic? After all if they ignore my request I cannot use the Small Claims court to pursue the claim.0 -
I sent a letter, together with a completed EU complaint form, to the Air Malta office in London to request compensation for a 12 hour delay, due to aircraft malfunction, on a flight from UK to Malta.
They have written back saying that as Air Malta UK is only an outstation they submitted my request to Customer Care Department in Malta.
Does anybody know if this is a valid course of action by Air Malta or is it a delaying tactic? After all if they ignore my request I cannot use the Small Claims court to pursue the claim.
If they do not get back to you within 14/21 days, your choice, then send them an NBA. If after that you still have no reply you certainly do have the option of court action.0 -
Yes its normal, I had a claim for damaged baggage, took a few weeks to resolve. The Gatwick agent logged it, and head office took over.
Basically I received an email from head office offering me £100GBP and they paid it in to my bank account a few days later.0
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