Cancelled Sky still working?

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herman2811
herman2811 Posts: 1,080 Forumite
in TV MoneySaving
My Sky subscription ended yesterday but I'm still receiving all the channels. How long does it take them to turn them off?

Don't want to get charged extra, but by the same token, don't want to call them to enquire if I'm getting a freebie!
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  • penrhyn
    penrhyn Posts: 15,215 Forumite
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    So are you at the end of the 30 day notice period?
    That gum you like is coming back in style.
  • herman2811
    herman2811 Posts: 1,080 Forumite
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    penrhyn wrote: »
    So are you at the end of the 30 day notice period?

    Yes I am. Finished yesterday, and I thought i would lose the channels at midnight?
  • penrhyn
    penrhyn Posts: 15,215 Forumite
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    Interesting, cancelled movies myself yesterday, now you've kicked of my paranoia.

    May be the paid for channels will dissapear during the day, you'll continue to get all the freesat from sky channels of course.

    Whats your online account saying?
    That gum you like is coming back in style.
  • miniemma
    miniemma Posts: 505 Forumite
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    This happened to me a few years ago, channels continued for over 2 years :D then one day they disappeared.
  • miniemma
    miniemma Posts: 505 Forumite
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    On the other hand, there are a handful of threads on the forum by people saying they cancelled but Sky didn't actually actioned it. Did you get any written confirmation of your cancellation? And as Penrhyn says, what does your online account say?
  • herman2811
    herman2811 Posts: 1,080 Forumite
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    Yes, did get a letter confirming my cancellation.

    I was billed £2.19 yesterday as expected for 1 days worth of viewing, which was supposed to be my last day. Having just logged in to my account, it now says next payment "20th July", but when I click further, it does show the following:

    This is your final bill for Sky TV because you have removed it from your subscription

    Product changes
    20 Jun: removed Entertainment Extra with Sports and Movies
    20 Jun: removed Sky 3D
    20 Jun: removed Sky+ Subscription
    20 Jun: removed Sky+HD Pack

    Account balance £0.00


    Should I cancel the direct debit?!

    What should I do????
  • penrhyn
    penrhyn Posts: 15,215 Forumite
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    Quick call to cs, then cancel did. O yes and don't panic.
    That gum you like is coming back in style.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Definitely cancel the Direct Debit (you should do this even if the channels do disappear)
  • herman2811
    herman2811 Posts: 1,080 Forumite
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    Ok I'll cancel the d/d, but should I call them or not? If I'm getting it for free, I don't want to lose that!
  • Buzby
    Buzby Posts: 8,275 Forumite
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    If they've confirmed the cancellation keep the letter safe and remove the DDM from the active list.
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