Cancelled Sky still working?

herman2811

My Sky subscription ended yesterday but I'm still receiving all the channels. How long does it take them to turn them off?

Don't want to get charged extra, but by the same token, don't want to call them to enquire if I'm getting a freebie!

penrhyn

So are you at the end of the 30 day notice period?

herman2811

penrhyn wrote: »

So are you at the end of the 30 day notice period?

Yes I am. Finished yesterday, and I thought i would lose the channels at midnight?

penrhyn

Interesting, cancelled movies myself yesterday, now you've kicked of my paranoia.

May be the paid for channels will dissapear during the day, you'll continue to get all the freesat from sky channels of course.

Whats your online account saying?

miniemma

This happened to me a few years ago, channels continued for over 2 years then one day they disappeared.

miniemma

On the other hand, there are a handful of threads on the forum by people saying they cancelled but Sky didn't actually actioned it. Did you get any written confirmation of your cancellation? And as Penrhyn says, what does your online account say?

herman2811

Yes, did get a letter confirming my cancellation.

I was billed £2.19 yesterday as expected for 1 days worth of viewing, which was supposed to be my last day. Having just logged in to my account, it now says next payment "20th July", but when I click further, it does show the following:

This is your final bill for Sky TV because you have removed it from your subscription

Product changes
20 Jun: removed Entertainment Extra with Sports and Movies
20 Jun: removed Sky 3D
20 Jun: removed Sky+ Subscription
20 Jun: removed Sky+HD Pack

Account balance £0.00


Should I cancel the direct debit?!

What should I do????

penrhyn

Quick call to cs, then cancel did. O yes and don't panic.

[Deleted User]

Definitely cancel the Direct Debit (you should do this even if the channels do disappear)

herman2811

Ok I'll cancel the d/d, but should I call them or not? If I'm getting it for free, I don't want to lose that!

Buzby

If they've confirmed the cancellation keep the letter safe and remove the DDM from the active list.